Federal Customer Account Representative

Federal Customer Account Representative
Washington DC Metro Area
The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories. This role focuses on pipeline support, customer engagement, post-sale coordination, and ongoing account health-helping ensure a consistent, high-quality experience for federal customers throughout the account lifecycle.
This position works in close partnership with Federal Account Executives, partners, and internal delivery teams to support growth, retention, and customer satisfaction.
Key Responsibilities: Field Sales & Account Support

• Work jointly with the Field Account Executives to drive pipeline and close revenue across assigned territories
• Assist with lead qualification, discovery support, and early-stage customer engagement
• Coordinate meetings, demos, briefings, and follow-ups with government stakeholders
• Assist in the development of sales documentation, quotes, and account materials
• Maintain accurate account, opportunity, and activity records in CRM systems
• Identify expansion or upsell signals and route opportunities to the appropriate field seller

Key Responsibilities: Inside Sales Activities

• Drive revenue opportunities based around targeted sales campaigns such as recapture of lapsed support agreements or targeted product campaigns
• Engage inbound inquiries and conduct targeted outreach within assigned Federal accounts
• Reinforce solution value aligned to agency mission outcomes

Key Responsibilities: Customer Success & Account Continuity

• Serve as a consistent point of contact for assigned customers alongside the field seller
• Support customer onboarding and internal handoffs following contract award
• Conduct regular check-ins to drive adoption and customer satisfaction
• Identify risks to account health and escalate issues proactively
• Support renewal preparation by reinforcing value and coordinating with sales and delivery teams
• Gather customer feedback and share insights with sales, product, and leadership stakeholders

Qualifications: Required

• 1-3+ years of experience in inside sales, account support, customer success, or related roles
• Strong written and verbal communication skills
• Ability to manage multiple Federal accounts and priorities simultaneously
• Experience working with CRM systems (e.g., Salesforce, HubSpot, or similar)
• Customer-focused mindset with strong organizational skills
• Must be a US Citizen
• Must live with in the greater DMV area with reasonable commute to the Chantily office

Qualifications: Preferred

• Experience supporting Federal or public sector sales teams
• Familiarity with Federal procurement environments and partner-led sales motions
• Experience working with primes, system integrators, or channel partners
• Exposure to SaaS, cloud, and/or Geospatial technologies

Key Skills & Attributes

• Highly organized and detail-oriented
• Professional, polished communicator comfortable with Federal stakeholders
• Proactive and solutions-oriented
• Comfortable working cross-functionally with sales, delivery, and operations teams
• Able to balance customer advocacy with revenue-support objectives

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Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").