Posted today
Secret
Unspecified
CI Polygraph
Trainer/Instructor
Suffolk, VA (On-Site/Office)
Position Description & Qualifications
SERCO is seeking a Command & Control (C2) Operator / Watchstander to support the Joint Staff J7 program in Suffolk, Virginia. This position supports a unique Joint Staff capability responsible for day-to-day operations and exercise-related, real-time monitoring, situational awareness, and operational support within a Command and Control (C2) environment.
This position is contingent upon your ability to maintain/transfer an U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret/SCI clearance.
The C2 Operator / Watchstander plays a critical role in maintaining mission readiness by ensuring timely reporting, coordination, and execution of operational tasks. This is a watchstander position requiring shift work during exercises and mission-driven events in support of 24/7 operations.
In this role, you will:
To be successful in this role you will have:
Preferred Qualifications
If you want to support and work with our military and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Military Veterans and Spouses are encouraged to apply!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
SERCO is seeking a Command & Control (C2) Operator / Watchstander to support the Joint Staff J7 program in Suffolk, Virginia. This position supports a unique Joint Staff capability responsible for day-to-day operations and exercise-related, real-time monitoring, situational awareness, and operational support within a Command and Control (C2) environment.
This position is contingent upon your ability to maintain/transfer an U.S. Department of Defense (DoD) Secret security clearance with the ability to obtain a Top Secret/SCI clearance.
The C2 Operator / Watchstander plays a critical role in maintaining mission readiness by ensuring timely reporting, coordination, and execution of operational tasks. This is a watchstander position requiring shift work during exercises and mission-driven events in support of 24/7 operations.
In this role, you will:
- Maintain continuous watch coverage and ensure situational awareness across all assigned systems, missions, and operational activities.
- Monitor, analyze, and report operational information and events in accordance with established procedures and timelines.
- Receive, process, and disseminate operational updates, taskings, and notifications to appropriate stakeholders.
- Support incident response activities by documenting events, escalating issues, and coordinating with leadership and external partners as required.
- Maintain accurate and up-to-date logs, trackers, and reporting tools.
- Adhere to established Standard Operating Procedures (SOPs), policies, and security requirements to maintain operational integrity.
- Participate in shift change briefs, mission updates, and team coordination meetings.
- Assist with recurring operational reviews, quality assurance checks, and continuous watchfloor improvements.
To be successful in this role you will have:
- An active DoD Secret security clearance with the ability to obtain a Top Secret/SCI clearance.
- High school diploma or GED with a minimum of three (3) years of experience operating the Global Command and Control System (GCCS) family of systems (e.g., GCCS-J, GCCS-M).
- Experience as a watch lead or work center lead is highly desirable.
- To demonstrate the ability to support real-time operations in a command center or watchfloor environment.
- Experience utilizing C2 systems, mission applications, and operational communication platforms.
- To be familiar with Common Operational Picture (COP) and Information Management (IM) processes.
- Experience with operational reporting, incident documentation, and command center tracking tools.
- Working knowledge of Windows operating systems and basic networking concepts to support periodic C2 system software and hardware updates.
- The ability to work rotating shifts, weekends, and holidays in support of 24/7 operations and mission events.
- The ability to perform effectively in a fast-paced, high-tempo environment and make sound decisions under pressure.
- The ability to travel occasionally in support of exercise planning (25%).
Preferred Qualifications
- Prior military, defense contractor, or government operations center experience.
- Experience with Common Operational Picture (COP) Synchronization Tools (CST) and Integrated Imagery and Intelligence (I3) applications.
- Experience utilizing Agile Client software as a GCCS workstation for track and database management.
- Familiarity with Joint Range Extension (JRE) for Tactical Data Link (TADIL) coordination and data forwarding.
- Knowledge of Communication Management Web (CMW) for building and managing communications.
- Experience utilizing various forms of operational chat tools.
- Experience with GCCS and intelligence systems operations, including the Common Intelligence Picture (CIP), COP/Information Management (IM), and Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) systems.
- CompTIA Security+ (CE) certification.
- Current TS/SCI clearance.
If you want to support and work with our military and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!
Military Veterans and Spouses are encouraged to apply!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
group id: 10118317
