System Administrator Level 3

Description: Provides support for implementation, troubleshooting and maintenance of
Information
Technology (IT) systems. Manages IT system infrastructure and any processes related to these
systems.
Provides support to IT systems including day-to-day operations, monitoring and problem
resolution for all of
the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and
Tier 2
(Escalation) problem identification, diagnosis and resolution of problems. Provides support for
the
escalation and communication of status to agency management and internal customers.
Provides support
for the dispatch system and hardware problems and remains involved in the resolution process.
Configures
and manages UNIX and Windows operating systems and installs/loads operating system
software,
troubleshoots, maintains integrity and configures network components along with implementing
operating
systems enhancements to improve reliability and performance.
Requirements: Fifteen (15) years experience as a SA in programs and contracts of similar
scope, type,
and complexity is required. Bachelor’s degree in a technical discipline from an accredited college
or
university is required. Five (5) years of additional SA experience may be substituted for a
bachelor’s degree.
Required skills:
• Linux
• Ansible
• Proficient at architecting and deploying network solutions with Cisco products
• Strong ability to diagnose and resolve complex connectivity issues, outages, and network
bottlenecks
• Skilled at performing Cisco upgrades, applying patches, and optimizing network efficiency
• Extensive experience troubleshooting infrastructure issues
Desired skills:
• Storage (Purestorage)
• VMware
• Mongo
• Kubernetes
**This position requires PRIVAC. Candidate must have a current (within 7 years) poly
and/or currently possess
the minimum level of PRIVAC required for this role (NSYS).