Technical Solutions Architect III -- AI Ops

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Technical Solutions Architect to join our AIOps family.

Why should you join the AIOps Team?

With the AIOPS team, you will be part of an industry leading group of engineers, architects, business and market leaders, and innovators that is leading the world in AIOps, unified observability, and advanced interoperability.

What will you be doing?

In your role as an AIOps Technical Solutions Architect, you will serve as the key conduit between our business development and engineering and architecture teams. You will work with our customers and our account teams to help identify, define, and scope the advanced solutions that enable our biggest and most advanced customers to realize the full potential of AIOps.

Responsibilities:

• Deliver robust Observability and AIOps solutions that provide actionable insights, reduce operational complexity, and enhance system reliability

• Provide thought leadership to leverage advanced AI technologies, unified monitoring frameworks, and proactive automation to ensure seamless system performance, rapid issue resolution, and continuous improvement

• Regularly consult with customer IT groups around development, provisioning, operations, delivery, and retirement of solutions to maintain an intimate knowledge of customer needs and challenges

• Provides technical / architectural and business value consulting to account teams needing assistance in "must win" situations. Identifies and leads competitive win strategies

• Creates, leads, and participates in special interest group forums (Virtual Teams, etc.) and customer and industry vertical forums, including industry trade organizations

• Technical mastery across a single domain and the ability to deliver its value prop to any level

• Technical ownership of Platform Labs and content

• Deliver AIOps Demos in our ATC Lab

• Ability to break down a technical topic and connect it to business outcomes

• Ability to lead consultative AIOps Workshops for key customer stakeholders

• Perceived as a thought leader and trusted to mentor others

• Mastery of technical solutions and associated business message

• Embrace and Strengthen WWT's culture through our Core Values

Qualifications::

• Bachelor's or equivalent level degree in Computer Science, Computer Engineering, Information Technology, or relevant experience

• Deep subject matter expertise within multiple technology domains (e.g., Observability, Data & Streaming Pipelines, Scripting/Coding, Networking, Systems Admin, Hybrid Cloud Management)

• 10+ years progressive experience as a Technical Consultant, Technical Specialist, System Engineer, Data Analyst, or comparable position performing the duties outlined above

• Passion for identifying and cultivating new business opportunities

• Exceptional communication skills (written, verbal, and presentation), especially in presenting to an executive audience

• Experience developing original content (PowerPoint and blog articles)

• Solid understanding of business processes related to data analytics, artificial intelligence, and how technology can enhance and improve those processes

• Ability to work independently and in a team environment to produce outstanding results

• Superior organizational, conflict resolution and time management skills

• Strong business and sales acumen

• Self-Motivated to maintain up-to-date knowledge of innovative technologies

Specific Technology Skills:

• In depth knowledge of modern observability platforms including, APM, Log Management, Infrastructure & Network, Digital Employee & Customer Experience, User Journeys, Service Mapping, Dashboarding, and open-source technologies like:

• OpenTelemetry (OTEL Collectors), Kafka, NiFi

• Practical experience with GenAI and Agentic AI, plus understanding use-cases

• Comprehensive understanding of Event Correlation Platforms, value, and use-cases

• Experience building Reference Architectures using tools such as LucidCharts

• Working knowledge of several leading industry observability solutions:

• Cisco - Splunk Observability Cloud, AppDynamics, ThousandEyes

• Dynatrace

• Datadog

• ServiceNow ITSM, CMBD, ITOM

• BigPanda

• ScienceLogic

• Riverbed

• Elastic Stack

• Cribl

• Grafana Labs

• LogicMonitor

• Selector.ai

• Chronosphere

• Sumo Logic

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $150,000.00 to $175,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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