Supervisory Commissary Management Specialist (Zone Manager)

Duties
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• The incumbent plans, organizes, directs, staffs, carries out, reviews, and evaluates a positive, management oriented commissary operations program.
• Collaborates with subordinate Store Directors to provide overall direction for implementation of Area plans, programs, policies, and procedures within the Zone, and to ensure high quality delivery of the benefit.
• Implements initiatives to improve efficiency and reduce costs within the Zone, while continuing to sustain customer service and satisfaction metrics.
• Works with Store Directors to focus marketing efforts to achieve an increase in overall savings to the customers and to increase sales.
• Formulates effective strategies consistent with the business and competitive strategy of the Agency in a global economy.
• Takes a long-term view and acts as a catalyst for organizational change; builds a shared vision with others, influencing others to translate the vision into action.
• Recruits, develops, and retains a diverse, multi-skilled, and properly sized quality workforce in an equitable manner.
• Leads and manages an inclusive workplace that maximizes the talents of each employee to achieve sound business results.
• Provides necessary training, on-going support, and career direction to employees to support learning and development, and to assist in achieving Agency goals.
• The incumbent is accountable and responsible for the assigned programs to include development, documentation, and operation of both internal processes and administrative controls.
• Controls ensure that obligations and costs are in compliance with applicable laws, and that funds, property, and other assets are safeguarded against waste, loss, and unauthorized use or misappropriation.
• Internal records ensure that revenue and expenditures are properly recorded and accounted for, permitting preparation of sound and reliable financial and inventory reports.
• Builds and maintains a positive customer culture within individual stores and throughout the Zone.
• Ensures that Store Directors maintain program excellence through the strength of their leadership.
• Fosters teamwork and cooperation among Store Directors and their subordinate managers, as well as with their peers; works with commissaries within the Zone to implement improvements and to export those improvements across boundaries spanning more than one zone when appropriate.
• Maintains positive relationships with local commanders on type and quality of service each store renders to patrons.
• Guides and leads subordinate Store Directors in devising and implementing visionary plans, programs, and policies to enable commissaries to operate with optimum efficiency, economy, and a high level of customer service.
• Gains acceptance and buy-in from middle management within the Zone on special initiatives, on selling the commitment to service excellence, and in communicating the Area and Zone service strategy.

Requirements
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Conditions of employment

• Must be a U.S. citizen or national.
• Males born after 12-31-1959 must be registered with or exempt from Selective Service.
• Appointment is subject to a suitability or fitness determination, as required.
• Must be able to obtain and maintain a Secret security clearance.
• May be subject to a probationary/trial period.
• May be subject to one year supervisory probationary period.
• Must complete a Conflict of Interest Questionnaire.
• Must sign a Mobility Agreement upon accepting a job offer from HR.
• Direct deposit of pay is required.

Qualifications

You must meet qualifications and requirements by the announcement closing date. Your resume must clearly show that you meet the qualifications (i.e., specialized experience requirements) for the below grade level.

• At the GS-14 grade level, you can meet minimum qualifications only through having the required specialized experience.

Specialized experience is demonstrated knowledge of retail procurement and distribution methods; principles, procedures, and techniques of retail food merchandising and retail food store management, and developments in commercial retail food store items, equipment, and practices. Examples of creditable qualifying specialized experience include:

• Managing a commissary store, supermarket, or similar type of commercial retail food store.
• Managing a department in a retail food store.
• Planning, standardizing, or controlling operations in an assigned group of retail food stores.
• Developing, interpreting, or applying policies, procedures, and operating standards for use in a retail food store.
• Providing technical advice on merchandising and operational matters pertaining to grocery, meats, and produce supplies, as well as front-end operations.

You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Qualifications

One year of specialized experience equivalent to at least the GS-13 grade level.

You must also meet time-in-grade and time after competitive appointment requirements by the announcement close date.

Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks. Your application package must contain proof you meet this requirement. See Required Documents for more information.

• For GS-14: You must have 52 weeks of Federal service at or equivalent to GS-13

Time after competitive appointment . Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non-temporary appointment from a competitive examination register of eligible candidates (an announcement opened to the public) or under a direct hire authority.

As part of the online application process, you will respond to a series of questions designed to evaluate your possession of these competencies:

• Commissary Operations
• Communication
• Merchandising
• Supervision

Overtime: Occasional
Bargaining Unit Status: Not covered
Fair Labor Standards Act (FLSA): Exempt
Obligated Position: If obligated, you occupying the position is subject to the former incumbent returning. If the former incumbent does not return to the position, your occupancy may become permanent. Tentative job offers identify if the position you are offered is obligated.
Those retired under CSRS or FERS considered: No. DoD criteria not met.
Recruitment/Relocation Incentives Offered: None

Education

For this grade level, you must meet the qualification requirement through experience alone. You may not use education to qualify.

Additional information

Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service.

• DeCA employees accepting a downgrade (i.e., change to lower grade) into this position may be entitled to pay retention.
• Applicants with financial difficulty are not automatically removed from consideration.
• Selectees are required to complete an online onboarding process.
• PCS is authorized. If you PCS'd at government expense within the past 12 months, additional government funded PCS may not be authorized; however, you may choose to pay your own moving expenses.
• Most civilian PCS entitlements are now taxable. The Relocation Income Tax Allowance (RITA) reimburses eligible employees for additional Federal, State, and local income taxes incurred because of receiving taxable travel income. More information is available at Civilian Relocation/PCS Tax Changes .
• Additional vacancies may be filled from this announcement up to 90 days after the closing date.

The following may result in a rating of ineligible. Ineligible applicants receive no consideration.

• Not selecting an eligibility.
• Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete.
• Submitting encrypted documents or uploading Adobe portfolio documents.
• Submitting any document that contains a photo or image of you.
• Including social media links, inappropriate material/content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume.
• Overstating your qualifications and/or experience in your application materials or questionnaire responses.
• Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume.