End User - VOIP/VTC

Description:
Onsite in Washington, DC

Our client is a premier technology integrator delivering engineering, intelligence, and enterprise IT solutions. The organization designs and sustains offerings that empower diplomatic missions, support warfighter requirements, and advance exploration across domains. Its diversified contract base enables end-to-end capabilities throughout mission and enterprise lifecycles, with a consistent commitment to ethical performance and integrity.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident.Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $63.00 to $73.00/hr. w2

Responsibilities:
Responsibilities

• Provide technical, managerial, and administrative direction for VOIP infrastructure problem definition, analysis, requirements development, and implementation.
• Troubleshoot performance issues, analyze voice traffic, and deliver capacity planning solutions.
• Configure, deploy, and maintain VTC endpoints including Poly Group Series, Cisco, Surface Hub, Microsoft Teams Rooms, and Zoom Rooms.
• Monitor and manage backend systems such as RealPresence Resource Manager (RPRM), ISE, Active Directory, and scheduling tools.
• Perform firmware updates, patch management, and endpoint re-certification.
• Ensure compliance with network standards including VLANs, QoS, firewall traversal, and security policies.
• Diagnose and resolve complex audio, video, and network issues affecting VTC systems.
• Provide user support for live meetings and respond to tickets with on-site or remote assistance.
• Coordinate with vendors for advanced troubleshooting and hardware replacement.
• Design, implement, and troubleshoot cross-platform UC interoperability across Teams, Zoom, and Google Meet via SIP/CVI and CVI gateways.
• Integrate VTC solutions with collaboration platforms and conduct system testing including network assessments, A/V quality checks, and IPv6 compatibility.
• Validate and deploy certificates for endpoint security, manage TLS/SRTP, PKI/CSR, DNS/SRV, and trust chains.
• Create and maintain SOPs for setup, troubleshooting, and maintenance workflows.
• Conduct end-user training on VTC operations and meeting management.
• Support large-scale deployments, field office upgrades, and new installations, participating in project planning and execution.

Experience Requirements:
Experience Requirements

• Deep expertise with Poly Clariti components (DMA, RPRM, RPCS) and enterprise SIP/H.323 call control.
• Proven cross-platform UC interoperability engineering across Teams, Zoom, and Google Meet using SIP/CVI and CVI gateways such as Pexip or RealConnect.
• Hands-on configuration, registration, integration, upgrades, certificate management, and troubleshooting of Poly, Cisco WebEx devices, Microsoft Teams Rooms, Zoom Rooms, Google Meet hardware, and Surface Hub.
• Enterprise-level security and network integration experience including TLS/SRTP, PKI/CSR, DNS/SRV, and DMZ/firewall traversal.
• Cloud and collaboration migration experience, including Teams to Google Workspace transitions, SIP/H.323 retirement, and Clariti decommissioning.
• Strong networking knowledge of TCP/IP, SIP, H.323, RTP, VLANs, QoS, and firewall configurations for VTC.
• Integration experience with backend systems such as RPRM, ISE, and Active Directory.
• Ability to diagnose and resolve complex audio, video, and network issues with hands-on troubleshooting of hardware, peripherals, and software.
• Experience providing technical support, training end users, and simplifying technical concepts.
• Field experience installing, maintaining, and troubleshooting VTC systems in offices and remote sites.
• Vendor coordination to resolve hardware and software issues and implement solutions.
• Documentation skills to create SOPs and record maintenance and support activities.
• Excellent written and oral communication, organizational skill, and ability to work under pressure during live meetings.
• 10+ years of experience in video teleconferencing support or a related IT field; prior federal or enterprise experience is a plus (preferred).

Education Requirements:
Education Requirements

• Bachelor's degree in a related field.
• Cisco Certified Internetwork Expert (CCIE) certification.
• Poly Certified Video Conferencing Engineer (PCVE) certification.
• ITIL Foundation certification.