Corporate IT Support & IR&D Systems Administrator

NextPoint Group employs a world-class team of cleared technologists, managers, subject matter experts and other professionals, all of whom have experience with mission-critical IT implementations in support of the DOD and Intelligence communities. Our employees are our top asset and priority, and we are committed to recruiting and retaining the best and the brightest. We provide our employees with a positive and challenging environment that encourages teamwork, creativity, innovation, and growth.
We are seeking a hands-on Corporate IT Support professional to support a hybrid on-site and Cloud Computing (Microsoft Azure) environment, with responsibility for corporate IT services and IR&D lab equipment and servers.
This role serves as a primary point of contact for internal users, executive leadership, and third-party IT vendors, and supports the organization’s CMMC compliance and certification efforts to join our team.
The Corporate IT Support & IR&D Systems Administrator role will be based in the Chantilly, VA area.
Key Responsibilities:

Corporate IT & End-User Support
• Troubleshoot laptops, workstations, email, Microsoft SharePoint, and MFA issues
• Respond to employee IT requests and validate suspicious or phishing emails
• Process MFA device changes and authentication issues
• Escalate issues to vendors or managed service providers as needed

Microsoft 365 & SharePoint Administration
• Administer SharePoint structure and permissions, including external users
• Manage Microsoft GCC licenses
• Maintain guest user and shared mailbox access lists
• Block phishing and spam using Microsoft Defender
• Send quarterly phishing awareness communications

IR&D Lab & Infrastructure Support
• Support IR&D lab servers, systems, and equipment
• Support for IT air gapped environments maintaining secure, isolated networks with no direct internet access, relying on manual, verified, and often physical processes for patching, updates, and data transfers.
• Coordinate procurement, setup, and lifecycle management of lab hardware

Vendor, Security & Compliance Support
• Serve as primary IT POC with Outsourced Managed IT Provider for IT projects and support
• Support CMMC certification efforts, including control implementation, evidence collection, and coordination with external assessors
• Coordinate quarterly reviews and create support tickets as requested
• Administer or support platforms including InMotion Hosting, Vonage, 8x8, Oracle, and Sophos


Asset & Equipment Management
• Order and provision laptops, workstations, and peripherals
• Coordinate onboarding IT setup with Outsourced Managed IT Provider
• Track and manage company-owned IT assets
• Support equipment recovery during employee terminations
• Maintain inventory and asset tagging records

Qualifications:
• 5+ years of corporate IT support or systems administration experience
• Experience supporting hybrid on-site and Azure environments
• Strong knowledge of Microsoft 365, SharePoint, Defender, MFA, and endpoint security
• Experience supporting or participating in CMMC certification or other Assessment and Authorization (A&A) efforts in cybersecurity which involves evaluating system security and granting authority to operate (ATO).
• Experience working with vendors and managed service providers
• Strong organizational, documentation, and communication skills
• SECRET Clearance at a minimum

Preferred:
• Hands-on experience with CMMC Level 2 requirements
• Experience supporting lab or R&D environments
• Familiarity with telephony platforms (Vonage, 8x8)
• Experience in regulated or security-focused environments

What We’re Looking For:
• Self-starter with strong judgment and attention to detail
• Security-minded and compliance-aware
• Comfortable supporting executive-level requests
• Clear communicator with technical and non-technical users

Benefits:
• Medical, Dental, and Vision
• Disability Insurance
• Life Insurance
• 401(k) Savings Plan (Traditional and Roth)
• Employee Referral Bonus
• Flex Spending Accounts (FSA)
• Health Reimbursement Account (HRA)
• Paid Time Off (PTO)
• 11 Federal Holidays each year