Posted today
Secret
Entry Level (less than 2 yrs experience)
$50,000 - $55,000
Business - Legal
New Orleans, LA (On-Site/Office)
Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in New Orleans, LA. The Help Desk Specialist provides end‑user technical support across a large enterprise environment. It’s an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night‑shift schedule, with the option to move to other shifts after the first few months depending on candidate preference.
ACTIVE SECRET CLEARANCE AND COMPTIA SECURITY+ REQUIRED
Primary Responsibilities:
• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
• Collaborate with employees and leadership to diagnose and resolve IT problems
• Support daily operations of the Enterprise Service Desk
• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics
Required Qualifications:
• Active Secret Clearance
• At least 1 year of IT support experience
• IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent)
• Hands‑on experience with troubleshooting, ticketing tools, and general IT support
Compensation & Benefits:
• Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required
• Salary range: $50,000–$55,000 annually
ACTIVE SECRET CLEARANCE AND COMPTIA SECURITY+ REQUIRED
Primary Responsibilities:
• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment
• Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems
• Collaborate with employees and leadership to diagnose and resolve IT problems
• Support daily operations of the Enterprise Service Desk
• Manage service tickets, run scripts, answer incoming calls, and meet established service metrics
Required Qualifications:
• Active Secret Clearance
• At least 1 year of IT support experience
• IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent)
• Hands‑on experience with troubleshooting, ticketing tools, and general IT support
Compensation & Benefits:
• Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required
• Salary range: $50,000–$55,000 annually
group id: 10430981
