Posted today
Unspecified
Entry Level (less than 2 yrs experience)
Unspecified
IT - Support
Hyattsville, MD (On-Site/Office)
Program Name:
CDC Information Technology Infrastructure Support Services (ITISS)
Our work depends on Field Technician I joining our team to support the software/hardware services that are provided.
HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT
Provide outstanding customer support assistance via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
Meet SLAs in a high volume work environment and the main CDC campus.
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.
WHAT YOU’LL NEED TO SUCCEED
IT related experience troubleshooting hardware and software, and connectivity issues.
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
Familiarity with a high paced SLA driven environment
Experience troubleshooting Windows 11, MS Office 365 Outlook.
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
Knowledge of a Ticketing System.
High School Diploma or GED
CDC Information Technology Infrastructure Support Services (ITISS)
Our work depends on Field Technician I joining our team to support the software/hardware services that are provided.
HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT
Provide outstanding customer support assistance via phone and email in Windows 10/11.
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
Meet SLAs in a high volume work environment and the main CDC campus.
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.
WHAT YOU’LL NEED TO SUCCEED
IT related experience troubleshooting hardware and software, and connectivity issues.
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
Familiarity with a high paced SLA driven environment
Experience troubleshooting Windows 11, MS Office 365 Outlook.
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
Knowledge of a Ticketing System.
High School Diploma or GED
group id: asdinc
