Public Safety Telecommunicator (Office Automation)

Duties
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• Responsible for the operation of system interface computer equipment.
• Acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm and act in accordance with procedures for the Fire Detection and Intrusion Detection System.
• Transfer caller to proper personnel as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units.
• Maintain continuous telephone contact with caller, when appropriate, during emergency situations.
• Responsible for caller interrogation to determine the problem and the nature of the call.
• Identify the nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Requirements
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Conditions of employment

• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• You will be required to obtain and maintain within 6 months of employment DoD Telecommunicator I and II certification (or equivalent).
• You will be required to obtain and maintain within 6 months of employment DoD Hazmat Awareness and Operations certification.
• You will be required to obtain and maintain within 6 months of employment certification in Basic Life Support CPR.
• You will be required to obtain and maintain within 6 months of employment certification in Virginia Criminal Information Network (VCIN).
• You will be required to obtain and maintain within 6 months of employment certification in National Law Enforcement Telecommunications System (NLETS).
• You will be required to obtain and maintain within 6 months of employment certification in National Crime Information Center (NCIC) certification.
• You will be required to obtain and maintain within 6 months of employment certification in Advance Fire Services Dispatching.
• You will be required obtain and maintain within 6 months of employment certification in Advance Police Services dispatching.
• You will be required to obtain and maintain Non-emergency Call Handling, Domestic Violence Intervention, Suicide Intervention, 9-1-1 Liability, Hazmat Preparedness for Dispatchers, and Advance Public Safety Dispatching.
• You will be required to obtain and maintain within 12 months of employment certification in Emergency Police Dispatch, Emergency Fire Dispatch and Emergency Medical Dispatch.
• You will be required to take Continuous current certification.
• You will be required to take continuing dispatch education (CDE) requirements through in-service training that is offered locally.
• You will be to maintain an overall compliance score in the performance of duties of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
• You will be required to work up to 12-hour rotating shifts which includes days, nights, weekends and holidays.
• You will be required to work (weather essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
• Subject to call back, on-call, and mandatory overtime as the mission requires.
• This position may require the employee to wear a uniform.
• This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• Travel Duty may be required up to 10% of the time

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• People with Disabilities, Schedule A
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

Specialized Experience: One year of specialized experience which includes: 1) Answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; 2) Dispatching emergency personnel as needed in accordance with priority level procedures; AND 3) Operating communications software to perform dispatching duties such as: log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Transportation and Distribution Management position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and relocation incentives may be authorized
• Student loan repayment may be authorized
• Salary negotiations for candidates new to Federal service may be authorized
• Credit for prior non-Federal experience and certain military service for leave accrual rates may be authorized.