Posted today
Secret
Unspecified
Unspecified
IT - Support
Fayetteville, NC (On-Site/Office)
Job Title: Help Desk Support SpecialistI
Locations: Fort Bragg, NC
Clearance: Secret
Certifications: CompTIA Security+ CE, ITIL Foundations Training (Preferred)
Education: Bachelor's degree in systems engineering, Computer Science, Telecommunications, or related field (preferred but not required)
Position Overview: The Help Desk Support Specialist I provides technical support and troubleshooting for end users at Ft. Bragg. This role involves setting up, configuring, maintaining, and troubleshooting user accounts, computers, and network connectivity. The Help Desk Support Specialist I ensures IT services operate efficiently and securely while following Army and DoD IT security policies.
This is an entry-level role requiring strong problem-solving skills and customer service orientation, assisting users with hardware, software, and network-related issues. The position requires working closely with IT teams to ensure mission-critical systems remain operational.
Minimum Experience Requirements:
Key Responsibilities:
Help Desk Support & Troubleshooting
Locations: Fort Bragg, NC
Clearance: Secret
Certifications: CompTIA Security+ CE, ITIL Foundations Training (Preferred)
Education: Bachelor's degree in systems engineering, Computer Science, Telecommunications, or related field (preferred but not required)
Position Overview: The Help Desk Support Specialist I provides technical support and troubleshooting for end users at Ft. Bragg. This role involves setting up, configuring, maintaining, and troubleshooting user accounts, computers, and network connectivity. The Help Desk Support Specialist I ensures IT services operate efficiently and securely while following Army and DoD IT security policies.
This is an entry-level role requiring strong problem-solving skills and customer service orientation, assisting users with hardware, software, and network-related issues. The position requires working closely with IT teams to ensure mission-critical systems remain operational.
Minimum Experience Requirements:
- 1+ year of experience in IT help desk support, troubleshooting, and IT operations.
- Basic knowledge of Windows operating systems, network configurations, and user account management.
- Experience setting up and troubleshooting user accounts, software applications, and peripheral devices.
- Ability to replace and configure computer components such as memory, keyboards, and motherboards.
- Strong customer service skills with the ability to communicate technical issues to non-technical users.
Key Responsibilities:
Help Desk Support & Troubleshooting
- Assist users with domain, user account, and software account setup and troubleshooting.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
- Provide basic troubleshooting and support for desktop and laptop computers, printers, and peripherals.
- Perform hardware maintenance tasks such as adding or replacing memory, keyboards, motherboards, and other components.
- Respond to help desk tickets, log incidents, and document troubleshooting steps in the IT ticketing system.
group id: 10528029
