Posted today
Secret
$90,000 - $110,000
Unspecified
IT - Support
Fort Shafter, HI (On-Site/Office)
Help Desk Support/SYSAD/IMO
Full Time | Fort Shafter, Hawaii | Secret Clearance Required
SteelGate LLC is hiring a full-time Help Desk Technical Support Specialist to join our team. In this role you will be supporting Army Enterprise Help Desk Support Operations ISO of USARPAC G64/C2F IT Systems and their Users at Fort Shafter, Hawaii. This will include responsibilities to manage, maintain, and process trouble tickets using the AEMSP and assist with troubleshooting, testing, and verification of computer and information systems.
Duties and responsibilities:
• Coordinate with the Army Enterprise Army Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Manage and provide day-to-day support for trouble tickets management. Open, track, and close tickets in AESMP. Make use of AEMSP Help Desk/Remedy for receiving, documenting, and closing tickets.
• Provides troubleshooting and resolving technical issues with End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Conducts application and data migration necessary as a result of a hardware or software
• Troubleshoots and repairs IT Systems and network connectivity issues.
• Build, configure, and test IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plan, engineer, coordinate, install, and/or manage equipment installations.
• Recommend upgrades to and replacements in accordance with policies and procedures.
• Integrate, test, and verify remote access hardware and software
• Support approved peripheral devices
• Interface directly with customers to provide troubleshooting, support, and training and to resolve issues related to services.
• Provide telephony instrument services for Mobile systems.
Required Skills:
• Excellent verbal and written communication skills.
• Advanced knowledge of computer hardware, software, and networking technologies.
• Proficiency in troubleshooting and resolving technical problems.
• Ability to manage and prioritize multiple tasks.
• Ability to work independently or as part of a team.
• Knowledge of industry standards and best practices for IT support including basic routing and switching.
• Excellent customer service and problem-solving skills.
• Ability to follow directions and adhere to safety protocols.
• Knowledge of standard office software applications such as Microsoft Office, Outlook, etc.
Required Qualifications:
• BS Degree Preferred 5+ years of relevant job experience
• Current SEC + Certification
• Meet Level II DoD 8570 requirements
• Minimum DoD Secret Clearance w/ ability to obtain TS/SSBI on request
• United States Citizen
Job Types: Full-Time, on-site
Location: Ft. Shafter
Salary: $90,000 - $110,000, based on experience, degree
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
STEELGATE LLC is a Service-Disabled, Veteran-Owned Small Business (SDVOSB) that prides itself in hiring top-level Subject Matter Experts (SME's) proven to exceed deliverable expectations. STEELGATE LLC is focused on solving the hard problems facing our government and commercial clients. Our success lies in blending together relevant domain/functional knowledge with deep expertise in Information Technology, Cybersecurity, Defensive Cyber Operations, cloud-based DevSecOps, Data Analytics & AI, Acquisition and Acquisition Management, and more. STEELGATE LLC has a positive, inclusive workplace environment where all team members and partners work towards mutual success. We have established a reliable reach-back program whereas all SMEs are available to support, advise and directly complete mission deliverables when necessary. STEELGATE LLC has a worldwide reputation as a valued and trustworthy partner. Our can-do attitude and willingness to support any mission requirement sets us apart from other small business organizations. Find out more about STEELGATE LLC @ www.steelgatellc.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Full Time | Fort Shafter, Hawaii | Secret Clearance Required
SteelGate LLC is hiring a full-time Help Desk Technical Support Specialist to join our team. In this role you will be supporting Army Enterprise Help Desk Support Operations ISO of USARPAC G64/C2F IT Systems and their Users at Fort Shafter, Hawaii. This will include responsibilities to manage, maintain, and process trouble tickets using the AEMSP and assist with troubleshooting, testing, and verification of computer and information systems.
Duties and responsibilities:
• Coordinate with the Army Enterprise Army Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization.
• Manage and provide day-to-day support for trouble tickets management. Open, track, and close tickets in AESMP. Make use of AEMSP Help Desk/Remedy for receiving, documenting, and closing tickets.
• Provides troubleshooting and resolving technical issues with End User Devices that provide local or remote access, whether using wired or wireless connectivity.
• Conducts application and data migration necessary as a result of a hardware or software
• Troubleshoots and repairs IT Systems and network connectivity issues.
• Build, configure, and test IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
• Plan, engineer, coordinate, install, and/or manage equipment installations.
• Recommend upgrades to and replacements in accordance with policies and procedures.
• Integrate, test, and verify remote access hardware and software
• Support approved peripheral devices
• Interface directly with customers to provide troubleshooting, support, and training and to resolve issues related to services.
• Provide telephony instrument services for Mobile systems.
Required Skills:
• Excellent verbal and written communication skills.
• Advanced knowledge of computer hardware, software, and networking technologies.
• Proficiency in troubleshooting and resolving technical problems.
• Ability to manage and prioritize multiple tasks.
• Ability to work independently or as part of a team.
• Knowledge of industry standards and best practices for IT support including basic routing and switching.
• Excellent customer service and problem-solving skills.
• Ability to follow directions and adhere to safety protocols.
• Knowledge of standard office software applications such as Microsoft Office, Outlook, etc.
Required Qualifications:
• BS Degree Preferred 5+ years of relevant job experience
• Current SEC + Certification
• Meet Level II DoD 8570 requirements
• Minimum DoD Secret Clearance w/ ability to obtain TS/SSBI on request
• United States Citizen
Job Types: Full-Time, on-site
Location: Ft. Shafter
Salary: $90,000 - $110,000, based on experience, degree
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
STEELGATE LLC is a Service-Disabled, Veteran-Owned Small Business (SDVOSB) that prides itself in hiring top-level Subject Matter Experts (SME's) proven to exceed deliverable expectations. STEELGATE LLC is focused on solving the hard problems facing our government and commercial clients. Our success lies in blending together relevant domain/functional knowledge with deep expertise in Information Technology, Cybersecurity, Defensive Cyber Operations, cloud-based DevSecOps, Data Analytics & AI, Acquisition and Acquisition Management, and more. STEELGATE LLC has a positive, inclusive workplace environment where all team members and partners work towards mutual success. We have established a reliable reach-back program whereas all SMEs are available to support, advise and directly complete mission deliverables when necessary. STEELGATE LLC has a worldwide reputation as a valued and trustworthy partner. Our can-do attitude and willingness to support any mission requirement sets us apart from other small business organizations. Find out more about STEELGATE LLC @ www.steelgatellc.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
group id: 91133289
