Posted today
Public Trust
$120,000 - $130,000
Unspecified
Engineering - Systems
VA (On-Site/Office)
Zachary Piper Solutions is currently seeking a Field Training and Support Engineer in Tysons Corner, VA
Responsibilities for the Field Training and Support Engineer:
Qualifications for the Field Training and Support Engineer:
· Experience: 5-7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
· Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
· Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners.
· Able to lift 50 pounds
· Ability to travel 50% of the time
Compensation for the Field Training and Support Engineer:
#LI-SH2
Responsibilities for the Field Training and Support Engineer:
- Training Leadership: Lead high-impact in-person and virtual training sessions for D-Fend's hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
- Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend's high standards for field delivery and support.
- Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.
- Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
- Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.
Qualifications for the Field Training and Support Engineer:
· Experience: 5-7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
· Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
· Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners.
· Able to lift 50 pounds
· Ability to travel 50% of the time
Compensation for the Field Training and Support Engineer:
- $120,000 to $130,000 *Depending on Experience
- Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law
#LI-SH2
group id: 10430981
