ServiceNow CMDB Engineer

Transform technology into opportunity as a ServiceNow CMDB Engineer at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

WHAT YOU WILL DO:
As a ServiceNow CMDB Engineer, the work you'll do at GDIT will be impactful to the mission of the USCENTCOM Information Technology Services (CITS) Program. You will play a crucial role in assisting in the design, implementation, and maintenance of a ServiceNow CMDB solution.

Duties and Responsibilities:

• Design, configure, and maintain the ServiceNow CMDB, ensuring high standards of data quality, consistency, and accuracy.
• Lead the development and implementation of ServiceNow Discovery and Service Mapping processes to improve asset visibility and data integrity.
• Collaborate with IT and business teams to gather requirements and translate them into effective CMDB solutions.
• Establish and enforce CMDB governance policies, procedures, and best practices.
• Troubleshoot and resolve issues related to CMDB, Discovery, and associated ServiceNow modules.
• Develop and maintain technical documentation, including workflows, configurations, and knowledge base articles.
• Support ServiceNow platform upgrades, patches, and performance optimization.
• Integrate CMDB with other ITSM processes such as Incident, Problem, and Change Management.
• Provide training and guidance to internal teams on CMDB usage, governance, and best practices.

WHAT YOU WILL NEED:
Bring your engineering expertise along with a drive for innovation to GDIT. The Software Engineer Senior must have:

• Certification: Applicable DoD 8140 or DoD 8570 Certification
• Experience: 5+ years of related experience
• Technical skills:
  
  • Strong expertise in ITSM processes and their integration with CMDB.
  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Solid understanding of IT infrastructure components (servers, networks, databases, etc.).
  • Familiarity with data modeling, normalization, and data integrity concepts.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to work collaboratively in a fast-paced, mission-critical environment
• Desired Qualifications:
  
  • Experience with Linux server administration and MariaDB best practices.
  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - CMDB.
  • Experience with integrations using REST/SOAP APIs.
  • Knowledge of ITIL v4 principles and practices.
  • Familiarity with additional ServiceNow modules (ITOM, ITAM, SPM, ATF, etc.).
  • Hands-on experience with Application Control and Compliance Verification (ACCV-V) for ensuring compliance and governance across IT assets.
  • Experience with HAM/SAM processes, including asset lifecycle management, license compliance, software usage optimization, inventory tracking, and reconciliation and vendor audits.
• Desired certifications:
  
  • ServiceNow Certified System Administrator (CSA) or Certified System Engineer.
  • ITIL v4 Foundation Certification.
• Security clearance level: Secret clearance required with eligibility for TS/SCI

WHAT GDIT CAN OFFER:
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

#ARMA

#CENTCOMCITS
#GDITPRIORITY

Work Requirements