ServiceNow Architect SME - Custom Portal Development

Transform technology into opportunity as a ServiceNow Architect SME at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Architect SME, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Design and maintain the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM)
• Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
• Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
• Implement and configure portal pages, themes, and branding
• Lead the design and development of custom applications, including coding complex business logic using JavaScript and other web technologies (HTML, CSS, AngularJS)
• Architect and implement complex data integrations with external systems, specifically focusing on the efficient ingestion and processing of large XML datasets using REST/SOAP APIs, MID Servers, and custom scripting
• Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
• Design and develop highly customized user interfaces, including building bespoke Service Portals and modifying the Next Experience UI framework to meet specific user experience (UX) requirements
• Configure and optimize ServiceNow Workspaces to streamline workflows and improve efficiency
• Customize workspace layouts, components, and data visualizations
• Oversee the deployment, administration, and maintenance of on-premise ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization
• Act as a subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes
• Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
• Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
• Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
• Grow junior talent through mentoring, partnership, and technical reviews
• Author, review, and lead the creation of white papers and contract artifacts
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications
• Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality

WHAT YOU'LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Architect SME must have:

• Education: Technical Training, Certification(s) or Degree

• Experience: 10+ years of related experience

• Required Skills:

• Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
• Proven expertise in ServiceNow Service Portal development and custom widget creation
• Proven experience with the configuration and optimization of ServiceNow Workspaces
• Proven experience with ServiceNow Service Portal, UI Builder, and the Next Experience UI customization
• Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS
• Strong experience with data exchange formats like XML and JSON, and integration methods (REST/SOAP APIs, MID Server)
• Strong experience with XML data digestion and generation, and integration with external systems
• In-depth understanding of ITSM processes and ITIL frameworks
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills
• Ability to coach, guide, and mentor junior developers

• Certification(s):

• Required: ServiceNow Certified Systems Administrator
• Strongly Preferred: ServiceNow Certified Implementation Specialist - Customer Service Management
• Strongly Preferred: ServiceNow Public Sector Digital Services Implementer
• Additional ServiceNow certifications a plus

• Clearance Level: Must possess and maintain an active Secret or higher clearance

• US Citizenship Required

• Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

Work Requirements