CIS Technician

CIS Technician (Operations & Exercises)

DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

Position Overview

The CIS Technician (Operations & Exercises) provides specialized technical support for NATO exercises and ad-hoc events at CSU Norfolk. This role is responsible for planning, deployment, and tear-down of CIS equipment for exercises, maintaining exercise support documentation, and coordinating all CIS requirements for conferences and events. The position requires hands-on technical expertise with diverse CIS equipment, strong organizational skills, and the ability to work effectively in a dynamic operational environment. This is a full-time, on-site contract position from March 16, 2026 through December 31, 2026.

Key Responsibilities:

Exercise Support:

• Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises;


• Assists in planning support of local exercise requirements;


• Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents;


• Assists in site surveys and collecting lessons identified;


• Assists logisticians by receiving and storing CIS equipment and controlling access to it.

Ad-Hoc Events Support:

• Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences;


• Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support;


• Assists in maintaining overview of ad-hoc event support activity and effort throughout the year.

Required Qualifications:

• The candidate must have a currently active NATO SECRET security clearance;


• Minimum 3 years' experience working in an ICT CIS environment;


• Minimum 3 years' experience supporting IT users, desktop hardware and software;


• Minimum 3 years' experience working in an IT administration role;


• Minimum 3 years' experience supporting NATO exercises as IT staff;


• Experience providing hands-on technical assistance across a diverse range of CIS equipment including but not limited to workstations, laptops, scanners, printers and VTC equipment;


• Background and experience in NATO static and deployable CIS equipment and networks;


• Working knowledge of policy, procedures, and organization of NATO CIS;


• Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management);


• Working knowledge of ITSM ticketing tools (BMC Remedy);


• Working knowledge of Active Directory;


• Working knowledge of SharePoint would be advantageous;


• Working knowledge of current operating systems and office automation software.

Language Requirements: A thorough knowledge of English, both written and spoken, is essential.


Special Working Conditions: Possible travel to other locations as required by NATO Exercises under the Geographic Area of Responsibility.


DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, life insurance, short/long-term disability, and educational reimbursement. DEFTEC matches 401k contributions dollar for dollar up to 3% of the employee's income and an additional $0.50 for every dollar between 4-5% of the employee's income. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well taken care of. Our employees are our top priority, making DEFTEC an ideal place to work.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact HR@deftec.com if you require reasonable accommodations.


DEFTEC is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP and alcohol when criteria is met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.


This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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