Video Teleconferencing Engineer - SME

Description:
Onsite in Washington, DC

Our client is a premier technology integrator operating across engineering, intelligence, and enterprise IT markets with a global workforce. The organization designs, develops, and sustains solutions that support diplomatic missions, defense requirements, and exploration initiatives while maintaining leadership in supply chain, hardware integration, and network integration. A diversified contract base enables delivery of end-to-end capabilities across mission and enterprise lifecycles with a consistent commitment to ethical performance and integrity.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident.Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $75.00/hr. w2

Responsibilities:
Responsibilities

• Own conference room VTC readiness by performing scheduled checks, applying updates, validating connectivity, and ensuring seamless meeting experiences.
• Troubleshoot and resolve VTC issues across endpoints, codecs, cameras, microphones, and control systems with rapid, user-focused resolutions.
• Support end users and VIPs with live conference assistance and post-incident follow-ups.
• Coordinate with vendors for installations, escalations, and RMAs while ensuring standards are met.
• Maintain configurations and documentation for rooms, devices, and standards, contributing to runbooks and knowledge bases.
• Continuously improve VTC reliability, monitoring, alerting, and workflows and recommend platform and process enhancements.
• Advise on platform direction and discuss VTC ecosystem trends and options beyond Poly as needs evolve.

Experience Requirements:
Experience Requirements

• Recent, deep experience with modern Poly equipment within the last five years, including Poly Studio/Studio X Series (X30, X50, X52, X70) and Poly G7500.
• Strong VTC troubleshooting skills covering connectivity, firmware and updates, device pairing, peripherals, call flow, and interoperability.
• Proven experience supporting conference rooms in production environments.
• Customer service mindset with clear, concise communication and ability to operate fully on-site with coverage needs between 7:00 AM and 7:00 PM.
• Poly Certified Video Engineer (preferred).
• Broader VTC ecosystem knowledge such as interop with Microsoft Teams and Zoom, SIP/H.323 concepts, room control systems, and monitoring tools (preferred).
• Legacy exposure to older Poly or Cisco combined with modern platforms (preferred).
• General certifications such as CCNA/CCIE and ITIL Foundation (preferred).
• Approximately 5+ years of recent VTC experience with modern Poly platforms.