Client Support Administrator (Secret)

Position Title: Client Support Administrator
Location: Redstone Arsenal, Huntsville, AL
Relocation Assistance: None available at this time
Remote/Telework: No - Not available for this position
Clearance Required: DoD Secret
Work Schedule: Day shift
Travel: Up to 10% of the time

Description of Duties:

The Client Support Administrator supports the Missile Defense Agency (MDA) under the Integrated Research and Development for Enterprise Solutions (IRES) contract by providing responsive, mission-critical end-user support in a secure enterprise environment. This role serves as a frontline technical and customer service interface for MDA personnel and requires both technical competence and professional discretion.

The candidate will:

• Perform day-to-day administration and support of end-user hardware, software, network access, and user accounts in accordance with established policies and security requirements.
• Provide in-person and remote technical support for MDA end users, troubleshooting issues related to laptops, desktops, printers, operating systems, Microsoft Office products, and approved enterprise applications.
• Install, configure, and deploy end-user hardware (laptops, desktops, monitors, peripherals) at customer offices, ensuring systems are properly imaged, secured, and operational prior to use.
• Document incidents, requests, and resolutions accurately within the ticketing system to support operational visibility and service-level tracking.
• Participate in and support large-scale projects, technology refreshes, system rollouts, and mission events requiring coordinated on-site technical presence.
• Interface professionally with government customers, vendors, and internal technical teams to resolve issues efficiently and maintain high customer satisfaction.

The successful candidate will:

• Demonstrate strong written and verbal communication skills, with the ability to clearly explain technical issues to non-technical users.
• Possess a customer-focused mindset and the ability to remain calm, professional, and solution-oriented in high-visibility or time-sensitive situations.
• Be organized and dependable, capable of managing multiple support requests while meeting established priorities and deadlines.
• Exhibit sound judgment and discretion when working in a secure government environment.
• This is a customer-facing position; professional demeanor and appropriate business attire are required at all times. Some travel is expected and necessary to support customer locations, projects, and mission events.

Minimum Qualifications:

• Must be a U.S. Citizen
• Must have an active DoD Secret, or higher, Security Clearance
• Must have a minimum of 2 years of directly related experience supporting enterprise business systems, operating systems, and server environments, and/or hands-on experience with light scripting or programming, troubleshooting, and execution of small technical initiatives or projects.
• Must possess a current DoD 8570 IAT Level II certification, such as CompTIA Security+ or Systems Security Certified Practitioner (SSCP).
• Must be capable of safely lifting and carrying equipment weighing up to 25 pounds as part of routine installation and support activities.
• Must be able to move throughout a large, secured facility and perform the physical aspects of the role, including working under desks, installing equipment, and accessing systems in confined or non-standard workspaces.

Desired Qualifications:

• Prior experience in a customer-facing support role, with demonstrated professionalism and responsiveness, as well as previous experience working within a DoD or federal government environment.

Compensation:
Salary Range: $35.00 - $38.00/ hour. Final compensation is based on experience, education, and directly relevant certifications.

Application Instructions:
Resumes must be submitted in month/year format to be considered. Candidates must be fully truthful in their application. Dishonesty or misrepresentation may result in disqualification. Only U.S. citizens with an active DoD Secret clearance will be considered.

About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.

To learn more about Aegis Aerospace, visit our website at http://www.AegisAero.com

Equal Opportunity Employer / Protected Veteran / Disability.