System Administrator 4

CyberCore is seeking a senior SharePoint System Administrator to support a large enterprise IT contract for the DOD. The SharePoint System Administrator will support infrastructure services, operations, and maintenance across multiple enclaves of different classifications with remote administration for server farms located in centralized data centers. The SharePoint Admin shall deploy, operate, and maintain SharePoint services, including load balancing, PKI authentication, and claims-based authentication, as well as support site setup, permission management, troubleshooting, and service requests for customers, as well as content and knowledge managers. This individual will work in a team environment to ensure mission needs are met and ensure the functionality of the capabilities of customers.

This role requires an individual who is technical, customer-oriented, and familiar with using SharePoint. This individual should be detail-oriented in order to capture customer inquiries appropriately. The role requires excellent oral and written communication skills.

Primary Responsibilities

• Interacting with site/collection owners to handle service inquiries and problems.
• Provide implementation, troubleshooting, and maintenance of IT systems.
• Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
• Develop solutions for complex problems, update Knowledge Articles and Standard Operating Procedures (SOPs) to reflect changes to the environment.
• Oversee SharePoint projects to include minor and major version upgrades, routine maintenance, and expansion of capabilities to meet emerging requirements.
• Identify methods for direct integration with Identity Management (IdAM) technologies.
• Assist users with manual migrations from older SharePoint versions to SharePoint 2019 or SharePoint Online.
• Manage permissions of new and existing site collections and their associated lists, items, etc.
• Manage access to O365/M365 applications based on SharePoint technology, such as Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
• Conduct searches and purges of data from operational systems as required by cybersecurity, legal, compliance, FOIA, and other legitimate sources.
• Manage asset library, risk database, and business rhythm calendar (Leidos best practice) to enhance situational awareness for stakeholders.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Report (AAR), etc.) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment.
• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with after-hours triage and troubleshooting of common SharePoint problems.
• Manage project goals/assignments, oversee major upgrades, minor modifications, and restoration efforts following service degradation and outages.
• Manage work assignments for the team, review and assign customer incidents, requirements, and tasks within the ServiceNow ITSM ticketing platform.
• Manage work performance for subordinates, provide periodic feedback, and document performance against employees' goals and corporate guidelines.
• Review and approve timesheets for assigned subordinates in compliance with corporate standards.

Required Skills

• Typically requires a BS degree and 8 - 12 years of prior relevant experience or a Master's with 6 - 10 years of prior relevant experience. May possess a Doctorate in the technical domain.
• Extensive experience with SharePoint technologies, including SharePoint 2013, 2016, 2019, and SharePoint Online.
• Experience with configuring, installing, and securing SharePoint systems.
• Experience with managing SQL clusters in support of SharePoint farms.
• Experience with patch maintenance for SQL clusters and SharePoint farms.
• Experience with PKI authentication and claims-based authentication.
• Experience with utilizing load balancers such as F5 BigIP Load Traffic Manager or Citrix NetScaler.
• Experience managing M365/O365 cloud offerings such as Microsoft Teams, Microsoft OneDrive, and SharePoint Online.
• Extensive experience with patch maintenance for SharePoint farms.
• Experience with routine maintenance processes and willingness to conduct scheduled maintenance during approved maintenance windows.
• Experience with Change Management fundamentals to ensure proper planning, execution, and documentation of changes to the environment.
• Experience with Tier 2 & Tier 3 system administration.
• Experience troubleshooting issues in a growing environment.
• Experience with reviews, incident analysis, and identification of issue trends.
• Time management skills.
• Strong oral and written communication skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
• No industry certifications are required for this position, though a relevant certification in VMware, Windows Server Administration, or similar technology is beneficial.
• TS/SCI with CI Poly required for the position, or TS/SCI and willingness to complete a polygraph.

Desired Skills

• Familiarity with using Nintex, InfoPath, and/or PowerBI platforms for creating and managing workflows.
• Experience in configuring and managing SPPatchify for patch maintenance of large SharePoint farms.
• Microsoft 365 Certified: Administrator Expert or equivalent certification related to SharePoint, Teams, OneDrive, and their administration.

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $75,000 - $175,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.