Posted today
Top Secret/SCI
Unspecified
Unspecified
Chantilly, VA (On-Site/Office)
Recro, a Certified Small Business, helps federal agencies achieve their goals through IT infrastructure, cybersecurity, DevOps, cloud services, and digital transformation. We prioritize innovation, employee growth, and a collaborative work environment, guided by our core value - to make a difference.
Currently, Recro is seeking a motivated, career and customer oriented Senior O&M Support, to join our team in Chantilly, VA or McLean, VA.
Clearance
Overview/Responsibilities:
Qualifications:
Benefits at Recro
Working at Recro
Currently, Recro is seeking a motivated, career and customer oriented Senior O&M Support, to join our team in Chantilly, VA or McLean, VA.
Clearance
- TS/SCI
Overview/Responsibilities:
- Serve as first point of contact for end-user technical support requests related to cloud services, hosted applications, and VDI functionality, providing responsive customer service and executing deep troubleshooting
- Create, update, and maintain technical support tickets in Jira with accurate documentation, proper categorization, and tracking of resolution times to maintain SLA compliance
- Escalate complex issues to Tier 2/3 support teams, SREs, and Platform Engineers with comprehensive documentation, coordinating with Development, DevOps, and Architecture teams for resolution
- Manage VDI technologies including troubleshooting and repairing User Virtual Machines (UVMs), building and deploying base images for supported operating systems, and patching running UVMs
- Build, package, deploy, and manage Salt States to install applications in virtual machines, operating the Salt Master for application deployment across the VDI environment
- Monitor system performance, identify patterns indicating systemic issues, and support maintenance windows with user communication during planned outages
- Maintain and update knowledge base articles, contribute to support procedures and troubleshooting guides, and participate in continuous service improvement initiatives
- Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately
- Other duties as assigned
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related technical field
- Minimum 6 years of professional experience in technical support, operations, SRE, or infrastructure engineering roles
- Advanced hands-on experience with Kubernetes or Azure Kubernetes Services (AKS) including troubleshooting pods, services, deployments, networking, and cluster operations
- Deep experience with Virtual Desktop Infrastructure technologies, particularly Azure Virtual Desktop (AVD), including architecture, troubleshooting, and optimization
- Advanced proficiency with Salt, Ansible, or similar configuration management tools with experience developing complex automation
- Strong experience with Docker, container troubleshooting, and containerized application support
- Understanding of Site Reliability Engineering principles including monitoring, incident response, and system reliability
- Advanced knowledge of Azure cloud services with focus on compute, networking, and storage
- Expert-level troubleshooting in Windows and Linux environments
- Experience with Azure Monitor, Prometheus, Grafana, or similar monitoring tools for Kubernetes and infrastructure
- Proficiency in PowerShell, Python, or Bash for automation and troubleshooting
- Advanced experience with Jira or similar systems, including leading complex incident resolution
- Proven ability to mentor team members and provide technical guidance
Benefits at Recro
- 100% paid medical, dental, and vision
- 401k - 6% matching and 401k profit sharing
- PTO - 120
- Federal Holidays
- Education and Tuition Reimbursements
- Wellness Benefits
- A lot of cool gear!
Working at Recro
- A Great Culture - We are building a culture at Recro where amazing people (like you) can do their best work. If you are ready to grow your career and recro (re-invent) the way our clients operate, you have come to the right place.
- A Great Place to Work - Employees are treated like people, not line items. We work smart when we can and hard when we must but we always do it together, as a team. We are a team with tons of passion and enthusiasm to blaze new trails and improve the state of our clients, the broader community, and even the world.
- A Great Place to Contribute - We believe diverse perspectives improve each challenge that we face. We trust and enable our amazing people to accomplish amazing feats. At Recro, you will be empowered to deliver your best work.
- A Great Place to Grow - We believe in our people and maximizing your potential. At Recro, we continue to look into the future and invest in each other through teamwork, collaboration, and training.
group id: 91090960