Posted today
Top Secret
Early Career (2+ yrs experience)
Unspecified
Occasional travel
IT - Security
Bangor Submarine Base, WA (On-Site/Office)
Role and Responsibilities
• Provide Windows 11 desktop support in-person and using remote control access.
• Assist in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices.
• Assist in the maintenance, troubleshooting and administration of network switches.
• Support Microsoft Office applications and other customer applications.
• Support specialized software for Navy, Marine Corps, and overall Command job functions.
• Document work done in Help Desk tickets from initial request through request completion.
• Coordinate user problem resolution with other IT department staff as necessary.
• Develop and maintain system documentation regarding physical topology, equipment, environment and/or software.
• Develop and vet procedure documentation
• Develop and maintain system documentation regarding physical topology, equipment, environment and/or software
• Respond to, resolve, initiate, or escalate trouble calls/support requests via telephone, email, fax, Service Desk Ticketing System, or Web
• Support the acquisition and inventory of hardware and software
• Provide over-the-shoulder/remote/telephone training and assistance to end users on desktop operations including logging in, setting passwords, re-booting, basic and advanced operations in MS Office suite support, Adobe Acrobat, VPN, Smartphones, and tablets
• Provide technical support and troubleshooting to users
• Maintain current knowledge of relevant technologies as assigned
• Participate in or leads special projects as required by the Project Manager
• Provide occasional on-call support after normal business hours
• Responsible for providing desktop computer, printer, and video-teleconferencing support according to applicable standards
• Produce procedure and guideline documentation as requested by the Project Manager
• Ensure proper procedures/guidelines are followed during performance of duties
• Provide timely written reports of work status as requested
• Provide timely updates of work status via Service Desk Ivanti Heat Information Technology Service Management System
• Coordinate and process Check-Ins, Check-Outs, and Code Changes
• Employ exceptional customer service skills and be able to manage and prioritize multiple simultaneous projects
• Receive and inventory IT deliveries, maintain inventory of items through disposition
• Other duties as assigned
QUALIFICATIONS
• Active US Government TOP SECRET SECURITY CLEARANCE is required for this position.
• CompTIA Certifications (A+, Network+, or Security+) is required for this position.
• Ability to lift standard PC equipment and peripherals for the purpose of installations, moves, replacements/etc.
• Knowledge of the principles, methods, and techniques involved in help desk operations, support technician operations, and basic Active Directory
• Knowledge of and ability to use and install relevant hardware, software and other equipment
• Proficiency in troubleshooting desktop operating systems and associated hardware and peripherals
• Capable of working in a demanding environment of near-100% system availability and be able to render solutions to issues in a timely manner
• Excellent telephone etiquette and oral and written communications skills
• Ability to work independently with minimal supervision
• Excellent interpersonal skills with ability to interact with end users at all levels
• Knowledge of Excel, Word, PowerPoint, Adobe Acrobat, and other general applications
• Ability to undertake self-managed initiative
ADDITIONAL DESIRED QUALIFICATIONS:
• Bachelor’s degree or Associates Degree in Information Technology or related degree or equivalent work experience that includes IT support
• Experience with Cisco Network equipment is highly desired
• VPN, VTC, System Imaging, Encryption support experience is a plus
• Experience with Ivanti HEAT trouble ticketing system
• Provide Windows 11 desktop support in-person and using remote control access.
• Assist in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices.
• Assist in the maintenance, troubleshooting and administration of network switches.
• Support Microsoft Office applications and other customer applications.
• Support specialized software for Navy, Marine Corps, and overall Command job functions.
• Document work done in Help Desk tickets from initial request through request completion.
• Coordinate user problem resolution with other IT department staff as necessary.
• Develop and maintain system documentation regarding physical topology, equipment, environment and/or software.
• Develop and vet procedure documentation
• Develop and maintain system documentation regarding physical topology, equipment, environment and/or software
• Respond to, resolve, initiate, or escalate trouble calls/support requests via telephone, email, fax, Service Desk Ticketing System, or Web
• Support the acquisition and inventory of hardware and software
• Provide over-the-shoulder/remote/telephone training and assistance to end users on desktop operations including logging in, setting passwords, re-booting, basic and advanced operations in MS Office suite support, Adobe Acrobat, VPN, Smartphones, and tablets
• Provide technical support and troubleshooting to users
• Maintain current knowledge of relevant technologies as assigned
• Participate in or leads special projects as required by the Project Manager
• Provide occasional on-call support after normal business hours
• Responsible for providing desktop computer, printer, and video-teleconferencing support according to applicable standards
• Produce procedure and guideline documentation as requested by the Project Manager
• Ensure proper procedures/guidelines are followed during performance of duties
• Provide timely written reports of work status as requested
• Provide timely updates of work status via Service Desk Ivanti Heat Information Technology Service Management System
• Coordinate and process Check-Ins, Check-Outs, and Code Changes
• Employ exceptional customer service skills and be able to manage and prioritize multiple simultaneous projects
• Receive and inventory IT deliveries, maintain inventory of items through disposition
• Other duties as assigned
QUALIFICATIONS
• Active US Government TOP SECRET SECURITY CLEARANCE is required for this position.
• CompTIA Certifications (A+, Network+, or Security+) is required for this position.
• Ability to lift standard PC equipment and peripherals for the purpose of installations, moves, replacements/etc.
• Knowledge of the principles, methods, and techniques involved in help desk operations, support technician operations, and basic Active Directory
• Knowledge of and ability to use and install relevant hardware, software and other equipment
• Proficiency in troubleshooting desktop operating systems and associated hardware and peripherals
• Capable of working in a demanding environment of near-100% system availability and be able to render solutions to issues in a timely manner
• Excellent telephone etiquette and oral and written communications skills
• Ability to work independently with minimal supervision
• Excellent interpersonal skills with ability to interact with end users at all levels
• Knowledge of Excel, Word, PowerPoint, Adobe Acrobat, and other general applications
• Ability to undertake self-managed initiative
ADDITIONAL DESIRED QUALIFICATIONS:
• Bachelor’s degree or Associates Degree in Information Technology or related degree or equivalent work experience that includes IT support
• Experience with Cisco Network equipment is highly desired
• VPN, VTC, System Imaging, Encryption support experience is a plus
• Experience with Ivanti HEAT trouble ticketing system
group id: 10282592
