Scientific HCD Specialist

Blu Omega is looking for a Scientific HCD Specialist to play a pivotal role in transforming biomedical research through human-centered design. In this dynamic position, you will collaborate with the Scientific Enablement team to ensure researchers and stakeholders experience seamless, intuitive cloud-based solutions. Your expertise will help uncover user needs, translate insights into impactful designs, and support the modernization of health and life sciences research in a fast-paced, innovative environment. This is a unique opportunity to leverage your skills at the intersection of science, technology, and user experience, making a meaningful difference in federal research initiatives.

Location: Rockville, MD 2 days a week

Clearance Needed: Public Trust clearance is required.

Responsibilities:

• Engage with customers to understand their experiences, needs, and preferences through market research, usability testing, and various facilitation techniques.
• Develop and analyze user personas, journey maps, and insights to inform solution designs.
• Support the creation of implementation plans for customer service enhancements and digital solutions within biomedical research contexts.
• Facilitate design workshops and coordinate multiple workstreams, ensuring stakeholder expectations are aligned with technical and operational realities.
• Apply functional knowledge and industry best practices to develop design solutions for moderate-complexity challenges.
• Use prototyping tools (e.g., Mural, Adobe Photoshop, PowerPoint, Omnigraffle, Visio) to visualize and communicate design concepts.
• Incorporate generative AI tools (e.g., ChatGPT, Claude, Gemini) to enhance human-centered design processes.

Qualifications:

• Minimum one year of experience in service design, design thinking, research, business design, customer interviews, or customer experience strategy.
• At least one year supporting government or non-profit entities within health and life sciences sectors.
• Proficiency in facilitation techniques, creating journey maps, and developing customer personas.
• Experience with implementation planning for digital products and services.
• Capable of client negotiation and managing expectations within real-world constraints.
• Skilled in prototyping and creative visualization to communicate research insights.
• Bachelor's degree in Arts, Science, or related field.

Nice to Have:

• Knowledge of cloud computing platforms such as AWS, GCP, or Azure.
• Familiarity with customer relationship management tools like Microsoft Dynamics or Zoho.
• Experience working on health and life sciences projects supporting federal agencies.
• Demonstrated experience with Generative AI technologies (e.g., ChatGPT, Claude, Gemini) to support human-centered design initiatives.
• Master's degree in a relevant field.

Salary Range: $72,800- $134,200
Our final salary offer will be based on several factors, including depth of technical skills, work experience, education, certifications, and clearance

What Blu Omega Can Offer You:

• Competitive benefits including Health Insurance, 401K w/ match, Paid Time Off and more.
• Results driven culture that embrace our core values
• Rewarding work contributing to our Nation's mission critical programs

Blu Omega is a Woman Owned Small Business Federal Technology services firm headquartered in Washington DC and supporting clients nationally. We provide Technology solutions for enterprise and government customers. Our team has a past performance in a diverse range of programs including those for Data Management, Cloud/Infrastructure, Software Development and Enterprise Applications.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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