Desktop Support Specialist

RBR-Technologies is a small service-disabled veteran-owned information and technology business founded on the basic principle of delivering customer mission success. RBR-technologies prides itself on our commitment to mission success as exemplified by the trust our customers and contract partners place in us. From RBR's first employee to the present day, every team member has a passion for mission success. Since 2011, we have continued to employ the highest caliber of professionals whose success is attributed to the intelligence, dedication, and years of experience within many government organizations including the Intelligence Community (IC), Department of Defense (DoD), and Defense Information Systems Agency (DISA).

RBR-Technologies has an immediately available opening for a Desktop Support Specialist to support IT Modernization efforts at Department of State. Will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues and following escalation protocols as necessary.

Additional duties will include:

• Provide health and status monitoring of the networks
• Documenting and communicating outage information to co-workers and customers
• Executing scripts
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Required Qualifications

• U.S. Citizen with an active DOD Secret security clearance.
• Bachelor's Degree and 1 year of relevant experience
• DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)

A career at RBR-Technologies doesn't mean you have to make sacrifices in other areas of your life.

• Best in class health benefits plan
• Generous 401k with matching
• Flexible work policies and schedules (dependent upon contract)
• Generous Paid Time Off + All Federal Holidays
• Special paid leave for: Bereavement, Voting, Military, and more
• Paid Volunteer Hours for Community Outreach
• Paid Parental Leave
• Family-Friendly Company Paid Events
• Annual Pet Insurance Benefit

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at RBR-Technologies, where employment is based on personal capabilities and qualifications without discrimination because of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, termination, and all other conditions of employment.