Posted today
Secret
Unspecified
Unspecified
IT - Support
Tysons Corner, VA (On-Site/Office)
****Position Requires 10+ Years Experience****
Hybrid- 3 days Onsite @ 1100 L St, NW DC
BS degree
Certs: Advanced Cloud Cert(AWS), CCNP or M365X
Must Pass Background and Credit Check
Candidate should be strong with leading IT Modernization efforts
AWS Migration experience is key
This role will be managing a team of 20(engineers and sys admins)
Must be skilled in working hands-on, background in Security and IT-space Role Summary
We are Looking for a high-level Engineering and Operations Manager to lead a multidisciplinary team of engineers and administrators. This is a "player-coach" role that requires a blend of strategic planning and hands-on technical escalation management. You will be responsible for ensuring 24/7 operational continuity of enterprise systems while driving complex infrastructure projects to completion.
The ideal candidate is a technical generalist with a deep background in systems engineering who can mentor staff, manage high-priority incidents, and interface effectively with executive leadership.
Key Responsibilities
Core Qualifications:
Technical Stack & Expertise:
ABOUT PRISM
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.
PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Hybrid- 3 days Onsite @ 1100 L St, NW DC
BS degree
Certs: Advanced Cloud Cert(AWS), CCNP or M365X
Must Pass Background and Credit Check
Candidate should be strong with leading IT Modernization efforts
AWS Migration experience is key
This role will be managing a team of 20(engineers and sys admins)
Must be skilled in working hands-on, background in Security and IT-space Role Summary
We are Looking for a high-level Engineering and Operations Manager to lead a multidisciplinary team of engineers and administrators. This is a "player-coach" role that requires a blend of strategic planning and hands-on technical escalation management. You will be responsible for ensuring 24/7 operational continuity of enterprise systems while driving complex infrastructure projects to completion.
The ideal candidate is a technical generalist with a deep background in systems engineering who can mentor staff, manage high-priority incidents, and interface effectively with executive leadership.
Key Responsibilities
- Team Leadership: Manage a large engineering department, identifying individual strengths/weaknesses and creating professional development roadmaps.
- Incident & Escalation Management: Serve as the primary escalation point for after-hours high-priority issues; provide remote and on-site support through resolution.
- Root Cause Analysis (RCA): Perform comprehensive post-incident reviews and mitigation strategies within 24 hours of major service disruptions.
- Operational Strategy: Oversee day-to-day activities for Engineering and Ops teams, ensuring projects remain on schedule without compromising system stability.
- Vendor Management: Coordinate with third-party service providers for hardware replacements, specialized troubleshooting, and maintenance contracts.
- Governance: Enforce strict adherence to change management protocols and maintain a centralized repository for technical documentation.
Core Qualifications:
- Experience: 10+ years in a Systems Engineering or Infrastructure role; 5+ years of direct people management experience.
- Technical Breadth: Proficiency across multiple domains, including Windows/Linux Servers, Virtualization (VMware), Networking, Storage, and Hybrid-Cloud (AWS).
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Vetting: Ability to obtain and maintain a high-level security credential (current active clearance preferred).
Technical Stack & Expertise:
- Cloud & Productivity: Advanced knowledge of AWS Cloud architecture and Microsoft 365 services.
- Networking & Load Balancing: Strong experience with enterprise-grade load balancers (F5 BIG-IP / LTM / GTM) and Cisco networking (CCNP-level knowledge).
- Virtualization & VDI: Deep engineering-level experience with VMware ESXi and VDI environments (Horizon).
- Monitoring & Tooling: Familiarity with enterprise monitoring (Nagios/SolarWinds) and endpoint management/patching (MECM/SCCM).
- Data Management: Understanding of SQL Server and storage area networks (SNIA).
- Business-Technical Balance: Ability to plan with a business-first mindset while executing with technical precision.
- Strategic Autonomy: Capacity to conceptualize 50% of a solution independently before collaborating with engineering leads to finalize execution.
- Adaptability: Comfortable shifting priorities daily and acting as a "surge resource" for lower-level support when critical needs arise.
- Communication: Exceptional verbal and written skills, capable of explaining technical risks to non-technical stakeholders.
- Cloud/Infrastructure: AWS Certified Solutions Architect, M365 Enterprise Admin, or VCP.
- Networking: CCNP or F5-CA/CTS.
- Process: ITIL v3/v4, PMP, or Linux+ (LPIC/Red Hat).
ABOUT PRISM
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.
PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
group id: PRISMVA
