Customer/Client Engagement Manager (Federal Programs)

Responsibilities

This position description does not represent a current opening but may be used to identify candidates with skills and experience to fill a position within Technica Corporation once the contract is awarded. Candidates who express an interest may be considered for future positions at Technica Corporation. If a position becomes available that aligns with your qualifications, our recruitment team will contact you.

About the Role

Technica Corporation is seeking a Customer/Client Engagement Manager (Federal Programs) to partner with our Program Managers and leadership team to deepen customer trust, strengthen satisfaction, and enable program growth and expansion across our federal portfolio.

This is a new and evolving role designed for an experienced GovCon professional who thrives at the intersection of customer engagement, operational insight, and strategic growth enablement. The individual in this role will help define how Technica institutionalizes customer intimacy-turning strong delivery into customer advocacy, high CPARS outcomes, and follow-on work.

This position is a peer partner to Program Managers, focused on ensuring customer relationships are intentional, proactive, and aligned with mission success and long-term contract growth.

The position will be located in Sterling, VA and may support a hybrid work schedule. The final approved work schedule arrangement will be coordinated with the hiring manager. This position may require travel of 10-20%.

What You'll Do

Strategic Customer Engagement

• Partner with Program Managers to support and enhance customer engagement strategies across assigned programs
• Build strong, trusted relationships with mission, functional, and senior customer stakeholders, expanding Technica's relationship footprint beyond day-to-day execution
• Serve as a senior escalation support and alignment resource, partnering with Program Managers to help resolve customer concerns while preserving PM ownership and accountability

Program Growth Enablement

• Identify and surface program expansion, task order, and follow-on opportunities through customer engagement and operational insight
• Collaborate with PMs, Capture, and BD teams to help shape opportunities, provide customer context, and support win strategies
• Strengthen recompete readiness by maintaining consistent customer engagement and sentiment throughout contract performance

Program Manager Partnership

• Operate as a partner to PMs
• Complement PM delivery leadership by focusing on stakeholder engagement planning, strategic customer conversations, and long-term account health and growth
• Reinforce PM authority and credibility with customers while avoiding role confusion

Customer Satisfaction & CPARS Focus

• Establish proactive customer feedback loops and engagement cadence
• Monitor delivery and relationship signals that could impact customer satisfaction
• Partner with PMs to support year-round CPARS positioning, not just evaluation periods

Internal Coordination & Influence

• Coordinate across operations, delivery, contracts, pricing, security, and leadership to align internal actions with customer expectations
• Help ensure customer commitments are clearly understood, realistic, and consistently met

Requirements

• Active Secret Security Clearance
• Bachelor's degree and/or equivalent education and experience
• 12 years of experience in federal government contracting with exposure to DoD and/or Intelligence Community customers
• Proven success building and sustaining strong customer relationships in a delivery-oriented environment
• Experience identifying and enabling program growth or expansion
• Demonstrated ability to partner effectively with PMs and cross-functional internal teams
• Strong communication skills and executive presence with government stakeholders

Desired

• Experience operating in a two-in-a-box model alongside PMs
• Prior experience in customer relations, account management, client management, or growth-adjacent roles
• Experience supporting recompetes, follow-on task orders, or contract expansions
• Familiarity with CPARS processes and performance evaluation dynamic
• Proven experience managing programs of $25M+ and/or with FTEs of 40+

Overview

About Technica :

At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customer's expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Cyber Security, and from Software Development to Product Solutions. From our locations across the DC Metro area, Hampton, Virginia, and Huntsville, Alabama, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers.

EEO

EQUAL EMPLOYMENT OPPORTUNITY

It is Technica's policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits and termination.

Technica's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited. Equal Opportunity Employer Minorities/Women/Vets/Disabled/Gender Identity/Sexual Orientation.