Office Sustainment Support (IT)

The Contractor shall provide 100% coverage for task to ensure there is no loss in support, productivity, or continuity of operations. Coordinate, consolidate, develop, and maintain Office Sustainment Support governance and programmatic documents (e.g. operating instructions, "how to" guides, etc.) under program management oversight. Provide detailed updates to leadership and stakeholders by participating in meetings/forums and coordinating, consolidating, developing, and delivering/presenting associated meeting materials (e.g. slides, after action reports, minutes). Interface with other agencies for video, phone, computer, and IT equipment support to ensure program communications capabilities are operable, especially capabilities that support the leadership. Manage scheduling of conference rooms, conference call lines, and VTC equipment. Provide expertise in the operation of VTC equipment. Provide on-site support for general IT troubleshooting and assistance with operation of IT equipment. Manage office supply stock as well as the storage spaces for these supplies, e.g. closets, cabinets, identification of supply requirements and procurement recommendations, build purchase list/"carts" for Government approval and procurement, inventory stock and make budget projections. Maintain and account for program space utilization, conducting usage analysis and course of action development, briefing preparation and other support as needed. Process and provide inputs for the CAC/Badging requests, VAL requests, and NIPR/SIPR requests in collaboration with Government counterparts and provide in-processing support for new personnel.

Responsibilities

• Provide onsite support for the directorates with all IT equipment, computer, communication capabilities, and phones with troubleshooting, maintenance, and tracking (40%)
• Manage Conference room IT capabilities and scheduling (20%)
• Establish accounts, hand receipts, and other tracking methods of equipment for all personnel (20%)
• Provide detailed updates to leadership and stakeholders by participating in meetings/forums and coordinating, consolidating, developing, and delivering/presenting associated meeting materials (10%)
• Maintain and manage office supply stock as well as the storage spaces for supplies (10%)

Requirements

• US Citizenship
• DoD Secret Clearance, Top Secret preferred
• Bachelor's Degree
• 5+ years of experience with Customer Headquarters
• 3+ years of experience in Office Sustainment type positions
• Writing Skills: Strong writing capability and interest in writing. Prior experience in technical or formal writing (proposal work, technical reports, whitepapers, thesis, etc.) should be mentioned.
• Verbal Skills: Able to translate technical requirements to non-technical members or clients
• Client Relationship Management: Ability to build lasting relationships with the client
• Presentation Skills: Ability to present to senior clients, or present on behalf of the client in key forums
• Previous background in IT specific fields
• Ability to troubleshoot different types of computers, VTC, or other technical issues
• Extremely detail-oriented, with strong skills in Microsoft Suite (Word, PowerPoint, Excel, etc.)
• Experience with taking detailed minutes at high-level meetings

About Us
For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ