AI/ML Engineer

Zachary Piper is seeking an AI/ML Developer to design, develop, and deploy AI/ML-enabled solutions integrated with ServiceNow and cloud platforms. This role focuses on hands-on engineering, AI integration, and workflow automation to improve business operations. Candidates must have DHS experience and an active DHS clearance.

Role Responsibilities

• Build and deploy AI agents and automation workflows for ServiceNow ITSM processes.
• Develop and integrate generative AI models (e.g., fine-tuned LLMs, diffusion models) and APIs (OpenAI GPT-4, Google Gemini).
• Deploy models in production across cloud-native environments.
• Integrate AI solutions with ServiceNow and existing business systems.
• Collaborate with process owners to understand workflows and data requirements.
• Ensure security, data privacy, and human-in-the-loop controls.
• Maintain documentation for AI systems.
• Follow clean coding practices, DevOps principles, and responsible AI guidelines.
• Work in an Agile delivery model to translate requirements into technical solutions.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (U.S.-accredited).
• 3+ years of AI/ML experience.
• Strong understanding of model training, evaluation, deployment, and monitoring.
• Experience with modern AI/ML frameworks and tooling.
• Cloud experience (GCP, Azure, or AWS).
• Knowledge of SQL/NoSQL databases and data processing technologies.
• Familiarity with LLMs and Voice AI (e.g., Google DialogFlow).
• Experience integrating and troubleshooting APIs and third-party systems.
• Proficiency in Python, Java, C++, Go, C#, or JavaScript.
• Experience designing and supporting RESTful APIs.
• Strong documentation and communication skills.
• Ability to follow technical instructions and use software tools effectively.
• Strong analytical and problem-solving skills.
• ServiceNow integration experience (webhooks, APIs).

Nice-to-Have Skills

• Experience with Google Gemini.
• AI/ML deployment experience in federal or regulated environments.
• Experience supporting or integrating with enterprise ITSM platforms like ServiceNow.

Clearance

• U.S. Citizen with active DHS clearance or Top Secret DoD clearance.
• Ability to produce clear technical documentation for formal design reviews and government stakeholders.

Compensation:

• Salary Range: $125,000 - $138,000 (depending on experience)
• Full Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave, and Holidays. (As required by law)

#LI-BR1

#LI-On-Site

Keywords:

AI/ML Developer, AI Solutions Engineer, Machine Learning Engineer, Artificial Intelligence, Generative AI, LLM, Large Language Models, Diffusion Models, Model Deployment, MLOps, AI Integration, ServiceNow, ServiceNow ITSM, Automation Workflows, AI Agents, Cloud AI, Google Cloud Platform, Microsoft Azure, AWS, Cloud-Native, Python, Java, C++, Go, C#, JavaScript, RESTful APIs, API Integration, Webhooks, Data Privacy, Responsible AI, DevOps, Agile Delivery, Federal IT, DHS, DHS Clearance, Top Secret Clearance, Voice AI, Google DialogFlow, SQL, NoSQL, Data Processing, System Integration, AI Workflows, AI Model Training, AI Model Evaluation, Production AI Systems