Posted today
Secret
Mid Level Career (5+ yrs experience)
Unspecified
No Traveling
IT - Support
Navy Yard, DC (On-Site/Office)
Job Title: Mid/Senior IT Support Specialist
Location: DC area (2 to 3 days/week Washington Navy Yard)
Required Clearance: Secret
Overview:
We are seeking a Mid/Senior IT Support Specialist. You'll provide part-time (0.50 FTE) IT support to the PEO IWS 2.0 Above Water Sensors Directorate, supporting day-to-day IT operations and NIPR/SIPR sustainment activities. This role supports a large population of government and contractor personnel and requires strong customer-service skills in a fast-paced, mission-critical environment.
The position requires on-site support 2–3 days per week at the Washington Navy Yard, within an 8-hour window between 0730 and 1800.
Key Responsibilities:
Provide end-user support and troubleshooting for NMCI environments
Assist with onboarding of new personnel, including IT equipment setup, account provisioning, and access coordination
Support technology refresh efforts, including Windows 11 migrations and iPhone upgrades
Perform device deployment activities, including Windows 11 imaging, iPhone issuance, basic troubleshooting, and stakeholder coordination
Manage NIPR account actions, including account creation, re-enablement, dormant account verification, and troubleshooting
Support SIPR token lifecycle management, including new issuance, PIN resets, replacement of expired or lost tokens, revocations, troubleshooting, and dormant account verification
Provide support for Global Video Service (GVS) meetings for IWS 2.0 customers
Required Qualifications:
Excels in customer-facing IT support, with emphasis on NIPR/SIPR sustainment operations
Demonstrated ability to support high-volume user environments
Proven reliability, professionalism, and strong communication skills
Preferred Qualifications:
Current Common Access Card (CAC) (strongly preferred)
Experience supporting a DoD Program Office environment
Experience serving as a Local Registration Authority (LRA) for a Department of the Navy organization
Location: DC area (2 to 3 days/week Washington Navy Yard)
Required Clearance: Secret
Overview:
We are seeking a Mid/Senior IT Support Specialist. You'll provide part-time (0.50 FTE) IT support to the PEO IWS 2.0 Above Water Sensors Directorate, supporting day-to-day IT operations and NIPR/SIPR sustainment activities. This role supports a large population of government and contractor personnel and requires strong customer-service skills in a fast-paced, mission-critical environment.
The position requires on-site support 2–3 days per week at the Washington Navy Yard, within an 8-hour window between 0730 and 1800.
Key Responsibilities:
Provide end-user support and troubleshooting for NMCI environments
Assist with onboarding of new personnel, including IT equipment setup, account provisioning, and access coordination
Support technology refresh efforts, including Windows 11 migrations and iPhone upgrades
Perform device deployment activities, including Windows 11 imaging, iPhone issuance, basic troubleshooting, and stakeholder coordination
Manage NIPR account actions, including account creation, re-enablement, dormant account verification, and troubleshooting
Support SIPR token lifecycle management, including new issuance, PIN resets, replacement of expired or lost tokens, revocations, troubleshooting, and dormant account verification
Provide support for Global Video Service (GVS) meetings for IWS 2.0 customers
Required Qualifications:
Excels in customer-facing IT support, with emphasis on NIPR/SIPR sustainment operations
Demonstrated ability to support high-volume user environments
Proven reliability, professionalism, and strong communication skills
Preferred Qualifications:
Current Common Access Card (CAC) (strongly preferred)
Experience supporting a DoD Program Office environment
Experience serving as a Local Registration Authority (LRA) for a Department of the Navy organization
group id: 91141745
