Posted today
Secret
$104,000 - $166,000
Unspecified
Sterling, VA (On-Site/Office)
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
Peraton provides the customer with enterprise infrastructure support to plan, engineer, implement, enhance, maintain and operate the global consular affairs IT environment.
About The Role
Peraton is seeking a Services Transition Readiness Analyst ("Analyst") to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications services globally.
The Analyst plays a critical role in ensuring that new and modified applications, infrastructure, and services are fully prepared for successful introduction into the live Enterprise Infrastructure Operations (EIO) environment. Working as a key member of the Services Transition Readiness team, the Analyst partners closely with CAEIO contractors, DOS leadership, engineering teams, service center operations, and business stakeholders to plan, coordinate, and validate operational readiness. This role serves as the bridge between development and operations, ensuring that service transitions are executed with minimal risk, clear accountability, and full alignment to business expectations, user needs, and ITIL best practices.
Key Responsibilities
Location: This position is currently remote with work that requires one day per week in the office in Sterling, VA, or Washington, DC. The number of days in office is subject to change based on program or government requirements.
Qualifications
Required Qualifications
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
Peraton provides the customer with enterprise infrastructure support to plan, engineer, implement, enhance, maintain and operate the global consular affairs IT environment.
About The Role
Peraton is seeking a Services Transition Readiness Analyst ("Analyst") to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications services globally.
The Analyst plays a critical role in ensuring that new and modified applications, infrastructure, and services are fully prepared for successful introduction into the live Enterprise Infrastructure Operations (EIO) environment. Working as a key member of the Services Transition Readiness team, the Analyst partners closely with CAEIO contractors, DOS leadership, engineering teams, service center operations, and business stakeholders to plan, coordinate, and validate operational readiness. This role serves as the bridge between development and operations, ensuring that service transitions are executed with minimal risk, clear accountability, and full alignment to business expectations, user needs, and ITIL best practices.
Key Responsibilities
- Lead Service Transition Planning and CoordinationIdentify, plan, and manage service transitions to ensure seamless movement from development and engineering into operational acceptance across all EIO areas of responsibility, minimizing disruption to live services.
- Drive Operational Readiness and AcceptanceLog, track, and validate Operational Readiness Requirements (ORRs) in collaboration with functional leads and process owners, ensuring operational teams are prepared to support new or changed services upon deployment.
- Develop and Maintain Transition DocumentationCreate, maintain, and govern comprehensive service transition documentation, including operational readiness checklists (ORCs), support models, and process artifacts, ensuring consistency, clarity, and audit readiness.
- Execute Readiness Reviews and Tabletop ExercisesPrepare and facilitate operational readiness tabletop exercises to validate monitoring, failover, rollback, escalation, field support readiness, and identification of single points of failure prior to production release.
- Assess Service Performance and Risk ImpactsEvaluate impacts to Service Level Agreements (SLAs), Service Level Objectives (SLOs), and key performance indicators (KPIs), and proactively identify service risks, partnering with teams to develop and implement mitigation strategies.
- Support Deployment and Post-Deployment Stabilization
Coordinate with project managers, engineering, networking, and service center operations to support deployments and ensure appropriate post-deployment support services are in place.
- Serve as Service Transition Liaison and AdvocateRepresent Service Transition in project and product review meetings, acting as a liaison between technical teams and stakeholders while advocating ITIL-aligned service management processes and best practices.
- Ensure Knowledge Transfer and Stakeholder CommunicationEnsure all knowledge transfer activities, service support documentation, and knowledge articles are complete, accurate, approved, and available for operational use; provide clear, well-documented status updates to leadership and stakeholders throughout the transition lifecycle.
Location: This position is currently remote with work that requires one day per week in the office in Sterling, VA, or Washington, DC. The number of days in office is subject to change based on program or government requirements.
Qualifications
Required Qualifications
- U.S. citizenship and an active SECRET Government Security Clearance
- At least three years of experience as a Services Transition Analyst that has required increased scope of responsibility.
- Ability to document transition processes accurately, applying attention to detail.
- Ability to work independently, achieve productivity goals, and manage one's time.
- Experience using ServiceNow.
- Experience using SharePoint to maintain documents.
- ITIL v4 Foundation Certification.
- Previous U.S. Department of State experience associated with implementing and practical application of ITIL Service Transition and/or Service Management best practices.
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
group id: 91005870
