Help Desk Technician

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

Overview

SOS International LLC is seeking a Help Desk Technician to join our team in El Paso, TX. We are seeking a diligent, organized, and customer-focused Help Desk Technician to join our IT team. The Help Desk Technician will be the first point of contact for users experiencing technical issues. The ideal candidate will possess excellent problem-solving skills, strong technical knowledge, and a passion for helping others.

Essential Job Duties

• Assist users with issues related to hardware, software, and network connectivity.
• Diagnose and resolve technical issues promptly and efficiently.
• Set up new computers, install necessary software, and ensure systems are up-to-date.
• Record and update user requests, issues, and resolutions in the help desk ticketing system.
• Provide guidance and training to users on best practices, security protocols, and efficient use of technology.
• Work closely with other IT team members to address complex technical issues and implement new technologies.
• Regularly check and maintain IT systems to ensure optimal performance and security.

Qualifications

Minimum Requirements

• High school diploma or equivalent required.
• Proficient in Windows and Mac operating systems, Microsoft Office Suite, and common software applications. Knowledge of networking principles and troubleshooting.
• Excellent verbal and written communication skills to interact effectively with users and team members.
• Strong analytical and problem-solving skills to identify and resolve technical issues.
• Ability to provide exceptional customer service and maintain a positive attitude under pressure.

Preferred Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field preferred.
• CompTIA A+, Network+, or other relevant certifications are a plus.

Additional Information

Work Environment

The Help Desk Technician will work in an office environment with standard working hours. Occasional evening or weekend work may be required to address urgent technical issues or to perform system maintenance.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.