Posted today
Secret
$40,001 - $80,000
Unspecified
Washington, DC (On-Site/Office)
Description
SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.
Description of Duties
Qualifications
Required Education & Experience
Required Clearance
Desired Experience & Certifications
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.
Description of Duties
- Interface with customers at an on-site location taking scheduled appointments and walk-ins.
- Assist customers with mobile device provisioning, activation, and enrollment.
- Assist customers with updating the operating system on Apple and Android devices.
- RSA soft and hard tokens (assigning, replacing, inventory management, etc).
- Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.
Qualifications
Required Education & Experience
- AA Degree in related discipline and 1 year of related experience; Or, High School and 2 years of related IT or customer service experience.
- Basic knowledge of ServiceNow or other ticketing systems.
- Basic knowledge of Microsoft Windows 10 workstations.
- Ability to work in a fast-paced environment.
- Ability to follow standard operating procedures and comply with data entry standards.
- Strong oral and written communication skills with experience working directly with end-users, including VIPs.
Required Clearance
- US Citizenship.
- Active interim secret clearance. Must be able to obtain a secret clearance.
Desired Experience & Certifications
- Basic knowledge of mobile device platforms (iOS and Android).
- Basic knowledge of Active Directory.
- Basic knowledge of Microsoft Azure.
- Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
- CompTIA A+, Network+, Security+.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
group id: 10111346
