Senior Project Manager

Description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client's business.

As Sr. Project Manager , you would help coordinate agile teams to support an Enterprise Call Center utilizing the ServiceNow platform . In this role, you will serve as a key partner to the Program Manager in leading multiple sub-teams, advising and engaging the client on key operational and strategic priorities, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks.

In addition, successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient, flexible, and enthusiastic personality. The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes.

Job Location

Remote within the US

Key Responsibilities

• Proficiency in Project Management experience in an Agile software development environment, owning the planning, execution, and completion of projects, ensuring alignment with scheduled milestones and budget constraints.
  
• Experience conducting daily scrum stand-up meetings, facilitating Sprint planning meetings and coordinating Sprint reviews, retrospectives, and burn-down charts
  
• D efin e all project activities and milestones required to meet objectives and deliverables, to include sequencing tasks , estimating effort with project team members, determining the critical path, and leveling the project schedule
  
• Monitor program execution to identify obstacles / deviations from plan and takes corrective action as needed
  
• C onduct s continuous risk assessment and management , including developing measures to reduce risk in program execution .
  
• Works with stakeholders to develop metrics and creates reports for tracking metrics and program execution
  
• Manages the contract, including budgeting, resource allocation, and performance, including management of sub-contractor personnel
  
• Develops plans, assign s tasks, monitor s performance, communicat es progress, resolv es conflicts, and escalat es issues
  
• Experience with all aspects of configuration management planning including configuration identification, change control, configuration status accounting, configuration audits, configuration documentation
  
• Maintain detailed and up-to-date project documentation, including project plans, progress reports, and leadership briefings for key stakeholders.
  
• Ensure all project deliverables adhere to established quality standards, regulatory guidelines, and agency policies.
  
• Proactively i dentify , assess, and communicate potential risks associated with project development and execution.
  
  

Basic Qualifications

• Current active Public Trust Clearance
  
• US Citizenship required
  
• Must reside in the United States and work must be performed in the United States.
  
• 6+ years of IT Project Management experience
  
• 1+ years' experience with Microsoft Project or Visio 2003 or greater
  
• 1+ years' experience with JIRA or other requirements work tracking tools
  

Preferred Qualifications

• 3+ years' experience managing distributed teams in support of geographically dispersed customers.
  
• 3+ years' experience with the Agile methodology
  
• 1+ years of experience managing ServiceNow projects
  
• Experience in telephony systems
  
• Project Management Institute (PMI) Project Management Professional (PMP) certification
  
• Certified Scrum Master (CSM) certification
  
• Knowledge and experience working with Rapid Application Development (RAD) Apps; to include CRM tools.
  
• The ability to proactively communicate with federal clients and stakeholders in a fast-paced environment with a shifting landscape.
  
• The ability to work closely with and explain technical concept /solutions to n on-technical client stakeholders.
  
• Active DHS or DoW Public Trust
  

Professional Skills

• Excellent writing, editing, and proofreading skills.
  
• Strong experience presenting to stakeholders
  
• Strong analytical and problem-solving skills
  
• Ability to work independently and manage multiple projects simultaneously.
  
• Understanding of technical concepts in the relevant industry (e.g., software development, engineering).
  

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :
$119,323.00 - $202,850.00

Nationwide Remote Office (US99)