Day-2 Services Enterprise Architect

Day-2 Services Enterprise Architect

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 12,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Day-2 Services Enterprise Architect leads Day-2 Support and Managed Services engagements and cross-functional technical teams on programs and projects during the pre-sales process and transition into production. The Day-2 Services Enterprise Architect is responsible for technical and consultative communications with WWT Sales, Engineers, Architects, and customers for projects.

The Day-2 Services Enterprise Architect assists the Sales Enablement and Day-2 Leadership during Day-2 Services engagements and works with leads and other cross-functional teams on complex customer projects. The Day-2 Services Enterprise Architect is a technical and business outcome leader that will provide oversight and alignment between WWT Engineers, Architects, and the customer technical or business leaders for projects.

The Day-2 Services Enterprise Architect may be assigned to lead customer-facing Day-2 services projects of varying size and complexity that will often include the development of project deliverables (examples include presentations, solution options, plans, strategies, designs, assessments, and business case analyses). When the Day-2 Services Enterprise Architect is designated the Solution / Technical leader, they will combine with PMO leadership to form the "Two in the Box" model, a vital part of the WWTs approach to driving successful project outcomes.

Solutions / Technical Leadership Role:

• The Day-2 Services Enterprise Architect understands all client scopes and objectives. They will be the one solution / technical voice facing the client externally and the escalation point internally for WWT employees, Partners, and Contractors during the pre-sales and transition period.
• The Day-2 Services Enterprise Architect will partner with the Day-2 Leadership and PMO counterpart to resolve Risks and Issues upon identification.
• The Day-2 Services Enterprise Architect is accountable for resolving technical Risks and Issues in their project using their background and the array of resources available within WWT.
• The Day-2 Services Enterprise Architect holds staff, contractors, and partners responsible for ensuring that The WWT best practices and templates are followed and delivered to the customer.
• The Day-2 Services Enterprise Architect will review deployment documents, technical assessments, and other technical outputs to ensure a correct and consistent tone is delivered as defined by "One Voice."

Primary:

• Technical / Line of Business contact between WWT and customer from the beginning to the end of the transition into production, ensuring the team meets the customer's desired outcomes.
• Demonstrated ability to carry out architecture activities and methodologies leading to comprehensive discovery, analysis, and technical/business recommendations.
• Advanced communication skills, including business/technical writing and presentations.
• Advanced ability to present in-depth technical solutions.
• Self-motivation with the ability to motivate and energize a project team.
• Drive to exceed customer and project goals.
• Thoughtful leadership and innovative thinking.
• Positive customer service attitude.
• Responsible for the delivery of project work, ongoing quality of the work, ensuring standards and delivery methodologies are being followed and appropriate resources are available to meet the current and future demands of the project.
• Proven track record of customer focus, including the ability to foster long-term client relationships.
• Expert knowledge of project architectural principles and practices.
• Willing to travel up to 25% of the time.
• Proactively detects technical deficiencies and develops practical, workable solutions to problems.
• Takes full responsibility for the overall execution and delivery of critical tasks or projects during the pre-sales and transition activities.

Collaboration & Leadership

• Conveys the WWT vision is accurate and relevant terms that others can identify with, helping others see how things will improve.
• Stays focused on department and WWT strategic priorities and allocates their time and resources accordingly.
• Demonstrated ability to coach and mentor.
• Proactively seek ways to expand technical knowledge.
• Possesses professional maturity and presence.
• Ability to act as a technical expert.
• Good technical, problem-solving, and communication skills.
• Maintain current in-depth knowledge of all Day-2 services to be able to represent Day-2 solutions and limitations during pre-sales efforts.
• Maintain current knowledge of industry trends and tools to provide best-practice insight and best-in-class recommendations to management.
• Ensure that all components and usage are consistent and compliant with all applicable regulatory, departmental, IT, and corporate standards, policies, and guidelines. Including adherence to international compliance standards where applicable.

EDUCATIONAL/EXPERIENCE REQUIREMENTS

Minimum

Requirements:

• BA/BS degree or equivalent proven experience.
• Multi-technology (WAN/LAN, DC, WLAN, Collaboration, Compute) and Managed Services - Day-2 Support experience managing complex projects and architecture/
• 8+ years of leadership experience in IT infrastructure architecture development and technology consulting, advisory, or professional services.
• Extensive client engagement / management experience, preferably in a Professional Services and Network Operations Center environment/
• Thorough understanding of financial processes - P&L and financial management
• Financial acumen related to tracking and forecasting project costs.
• Thorough understanding of Information Technology Service Management (ITSM) to include Information Technology Infrastructure Library (ITIL) practices/
• Strong written and verbal communication skills with ability to present ideas in a business-friendly and user-friendly language.
• Flexibility to work across multiple time zones as needed
• Experience working in a matrix organization.

Preferred:

• One or more major industry IT certifications, ideally with one or more of WWT's core OEM partners.
• Demonstrated leadership, team building, and management skills.
• Global/remote work experience and compliance with international standards (e.g., data privacy) preferred.
• Advanced client-facing skills, including analyzing and providing solutions to complex architecture or services problems, influencing and negotiating with clients.
• Post-graduate training in business-related discipline or management.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $126,000.00 to $158,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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