DoD Technical Support Specialist

Check out this new opportunity!

Technical Support Specialist

Scottsdale, AZ

Pay Estimated: $30.26-$35.26/Hour

Active Secret Clearance Required to Start

Contribute to a company at the forefront of mission-critical systems and technologies in defense and security. This leader in global defense integrates advanced technology to deliver information and insights on the battlefield, offering roles that support security and technological superiority across multiple domains.

Responsibilities:

• Provide advanced technical support for engineers, technicians, and product teams diagnosing and troubleshooting electro-mechanical systems, software, and networked/wireless equipment.
• Respond to escalated support issues unresolved by first-line product support, ensuring comprehensive diagnostics and resolution.
• Identify and report design, reliability, or maintenance issues to engineering teams (hardware/software).
• Support customer installations and product training, particularly for complex systems requiring technical user understanding.
• Manage technical service delivery for customer programs and maintain compliance with repair procedures, company policies, and customer quality requirements.
• Interface directly with DoD/DHS end-users for high-sophistication product support, especially systems-level software environments.

Qualifications:

• U.S. Citizenship is required by Federal Law
• Department of Defense SECRET clearance required at time of hire
• Associate's Degree & 3+ years of relevant technical support or systems administration experience (O r equivalent combination of education and experience)
• Relevant technical support or systems administration experience
• DoD 8570 IAT Level II Certification required (e.g., Security+ or equivalent)
• Hands-on experience with:
  • Windows system administration and troubleshooting
  • Network and IT systems management
  • Failure and root cause analysis reporting
  • SQL Server, Oracle CRM, and Microsoft Terminal Server
  • Active Directory, network monitoring tools, asset management software, HBSS, and Anti-Virus tools
• Familiarity with CA Spectrum One Click is preferred
• Experience supporting DoD or DHS systems is highly desirable
• On-site support and occasional travel may be required depending on customer location and program needs

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer

What to Expect

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.
• Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
• Final position level and pay will be based on experience.

Resources

• To apply, send a resume to: resumes@moseleytechnical.com
• For more active job openings: Search Jobs
• For more information about Moseley, visit: About Us

Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.

We stand by our 30-year-old commitment of "World Class Service. World Class Company."