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Advanced Technical Service Associate with ACTIVE Secret security

GeoLogics Corporation

Posted 1 day ago
Secret
Unspecified
Unspecified
Scottsdale, AZ (On-Site/Office)

TITLE: Advanced Technical Service Associate with ACTIVE Secret security clearance (MUST be a US Citizen)

MAX RATE: $35.77/hr W2 (no health benefits/no PTO while on contract-an hour worked is an hour paid)

CLEARANCE: Active Secret security clearance REQUIRED

LOCATION: Onsite in Scottsdale AZ 85257 (No relocation package)

***No C2C, we can NOT work with outside agencies/vendors, and we can NOT do 1099-US CITIZENSHIP IS REQUIRED***

CLEARANCE REQUIREMENTS:
Department of Defense SECRET security clearance is required at time of hire. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

GeoLogics has an immediate opening for an Advanced Technical Service Associate in Scottsdale, AZ location.

In this role you will use your technical and interpersonal skills to:
  • Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
  • May be involved in customer installation and training
  • Provides support to customer/users where the product is highly technical or sophisticated in nature
  • The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
  • Provides technical service management and technical support for customer programs
  • Assures all repairs are in accordance with company policy and procedure and customer quality requirements

REQUIRED SKILLS

Sec + or other IAII certification required at time of hire

Network/ IT systems management

SQL server

Software administration

Troubleshooting in a windows environment

Experience with failure and root cause analysis reporting

Direct customer service and/or direct customer interaction experience is a plus

Knowledge of CA Spectrum One Click software suite.

Experience with Oracle CRM

Microsoft Terminal Server

HBSS

Anti-Virus

network monitoring tools

Asset management software

Microsoft Windows Active Directory tools a big plus

Support of DoD or DHS systems is desire

EDUCATION REQUIRED

Associate's degree or equivalent combination of education and relevant work experience is required plus a minimum of 3 year of relevant experience

If you would like to interview for this position, please send an updated resume to Dee Smith, d.smith@geologics.com

Dee Smith

Sr. Technical Recruiter

(703) 891-6149

d.smith@geologics.com

*Rates listed are not a guarantee of salary/rate. Rate offered at time of hire will depend on many factors including education, experience, interview results and skill level

GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

#CJ
group id: geotx

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Clearance Level
Secret