Posted today
Public Trust
Mid Level Career (5+ yrs experience)
Unspecified
IT - Support
Alexandria, VA (On-Site/Office)
Location: Alexandria, VA Monday-Friday from 7:00am-5:00pm EST
Years’ Experience: 3+ years Professional Experience
Education: Bachelor’s Degree Required
Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
• Support Microsoft 365 applications (Teams, VoIP).
• Support Teams meetings, webinars, and VoIP devices.
• Coordinate audio/visual setup for events and board meetings
• Troubleshoot VTC and audio bridging issues.
• UCC integration experience required.
Responsibilities
• Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems.
• Leads architecture and support of unified communications (UCC) platforms and integrations.
• Will be responsible for integrating UCC tools with Microsoft 365 and network systems.
• Respond to ServiceNow tickets for workstation issues.
• Support Microsoft 365 applications (Teams, VoIP).
• Support Teams meetings, webinars, and VoIP devices.
• Design and manage Teams Phone and VoIP infrastructure.
• Coordinate audio/visual setup for events and board meetings.
• Support digital signage and Teams Room devices.
• Manage endpoint provisioning using Intune.
• Troubleshoot and assist with VPN, wired/wireless connectivity, remote access tools, and hardware/software issues.
• Perform account provisioning and workstation imaging.
• Support mobile devices and asset management.
• Perform account provisioning and workstation imaging.
• Track, manage, and provide monthly update on Help Desk utilization.
• Coordinate with Tier 3 help desk for firewall and routing issues.
• Mentor Tier 2 UCC staff and support VIP events.
• Conduct and participate in post-incident retrospectives and issuing Root Cause Analyses.
• Attend provided training as requested.
• Will always maintain a high level of customer satisfaction and professionalism.
• Support Teams Phone and Call Manager.
Qualifications
• Must be able to obtain and maintain a Public Trust security clearance.
• 3+ years professional experience providing Tier 2 Help Desk experience.
• Bachelor’s degree in information technology or equivalent experience.
• Must be able to be onsite in Alexandria, VA from 7:00am – 5:00pm EST Monday-Friday for project execution.
• Microsoft Teams Administrator Associate certification preferred.
• Experienced integrating UCC tools with Microsoft 365 and network systems.
• Experience supporting Microsoft 365 applications (Teams, VoIP).
o Support Teams meetings, webinars, and VoIP devices.
o Design and manage Teams Phone and VoIP infrastructure.
• Experience supporting Microsoft 365 applications (Outlook, Word, Teams, VoIP, Intune).
• Experience with digital signage and UCC integrations.
• Experience supporting Teams meetings, webinars, and VoIP devices.
• Must have experience coordinating A/V setup for events and board meetings.
• Experience troubleshooting VTC and audio bridging issues.
• Experience providing support for Windows 11 basics.
• ServiceNow help desk ticketing systems experience required.
• Experience providing mobile device support.
• Experience troubleshooting and support with VPN, wired/wireless connectivity, remote access tools, and hardware/software issues.
• IT asset management experience.
• ServiceNow Help Desk and Administration experience required.
• Proven experience resolving tier 2 help desk tickets promptly and effectively.
• Customer service driven.
• Excellent written and verbal communication skills.
• Must be detail oriented.
Years’ Experience: 3+ years Professional Experience
Education: Bachelor’s Degree Required
Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
• Support Microsoft 365 applications (Teams, VoIP).
• Support Teams meetings, webinars, and VoIP devices.
• Coordinate audio/visual setup for events and board meetings
• Troubleshoot VTC and audio bridging issues.
• UCC integration experience required.
Responsibilities
• Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems.
• Leads architecture and support of unified communications (UCC) platforms and integrations.
• Will be responsible for integrating UCC tools with Microsoft 365 and network systems.
• Respond to ServiceNow tickets for workstation issues.
• Support Microsoft 365 applications (Teams, VoIP).
• Support Teams meetings, webinars, and VoIP devices.
• Design and manage Teams Phone and VoIP infrastructure.
• Coordinate audio/visual setup for events and board meetings.
• Support digital signage and Teams Room devices.
• Manage endpoint provisioning using Intune.
• Troubleshoot and assist with VPN, wired/wireless connectivity, remote access tools, and hardware/software issues.
• Perform account provisioning and workstation imaging.
• Support mobile devices and asset management.
• Perform account provisioning and workstation imaging.
• Track, manage, and provide monthly update on Help Desk utilization.
• Coordinate with Tier 3 help desk for firewall and routing issues.
• Mentor Tier 2 UCC staff and support VIP events.
• Conduct and participate in post-incident retrospectives and issuing Root Cause Analyses.
• Attend provided training as requested.
• Will always maintain a high level of customer satisfaction and professionalism.
• Support Teams Phone and Call Manager.
Qualifications
• Must be able to obtain and maintain a Public Trust security clearance.
• 3+ years professional experience providing Tier 2 Help Desk experience.
• Bachelor’s degree in information technology or equivalent experience.
• Must be able to be onsite in Alexandria, VA from 7:00am – 5:00pm EST Monday-Friday for project execution.
• Microsoft Teams Administrator Associate certification preferred.
• Experienced integrating UCC tools with Microsoft 365 and network systems.
• Experience supporting Microsoft 365 applications (Teams, VoIP).
o Support Teams meetings, webinars, and VoIP devices.
o Design and manage Teams Phone and VoIP infrastructure.
• Experience supporting Microsoft 365 applications (Outlook, Word, Teams, VoIP, Intune).
• Experience with digital signage and UCC integrations.
• Experience supporting Teams meetings, webinars, and VoIP devices.
• Must have experience coordinating A/V setup for events and board meetings.
• Experience troubleshooting VTC and audio bridging issues.
• Experience providing support for Windows 11 basics.
• ServiceNow help desk ticketing systems experience required.
• Experience providing mobile device support.
• Experience troubleshooting and support with VPN, wired/wireless connectivity, remote access tools, and hardware/software issues.
• IT asset management experience.
• ServiceNow Help Desk and Administration experience required.
• Proven experience resolving tier 2 help desk tickets promptly and effectively.
• Customer service driven.
• Excellent written and verbal communication skills.
• Must be detail oriented.
group id: 91099499
