Telecommunications Voice Lead

Ryan Consulting Group, Inc. is seeking a Telecommunications Voice Lead to support LM and assist with managing telecommunications hardware, software and cabling across an Enterprise Telecommunications environment. The ideal candidate will possess a minimum of three years' experience as a dedicated lead technician supporting Cisco systems. The ideal candidate will also have a minimum of 3 years' experience with networking and CUCM (Cisco Unified Communications Manager), formally known as Cisco Call Manager.

Work Schedule (Flex 9/80):

Week 1: Monday through Thursday, 9-hour shift; off on Friday

Week 2: Monday-Thursday, 9-hour shift and Friday an 8-hour shift

Key responsibilities include:

• Will be responsible for leading installations, MAC, maintenance issues and special projects.
• Strong communications skills.
• Lead interface to LMC.
• Lead day-to-day operations, prioritizing workload for onsite technicians.
• Define best practices and quality assurance.
• Manage and install building infrastructure cable requirements as required by business area.
• Assist as necessary, in the creation or updating of LM Standard Operating Instructions (SOI), support documentation and policies and procedures based upon process reviews.
• Application vulnerability remediation.
• Evaluate application release levels and recommend upgrade path.
• Coordinate and deploy Voice over IP endpoints.
• Telecommunications Move, Add, Change (MAC) Coordination. Basic station configuration, frame jumper connection, site surveys, and updating cable records.
• Telecommunications Basic Switch Maintenance. Check alarms, remove and replace defective equipment, endpoint troubleshooting. Maintain limited advanced replacement stock. Provide Tier 1 level endpoint break/fix.
• Administer ITSM / Service Now network ticket queue.

Requirements

• Minimum of three years' experience as a dedicated lead technician supporting Cisco Systems.
• Knowledge of 9-1-1 and E9-1-1 regulations, private switch agreements and multi-line telephone system, implementation and recurring maintenance.
• Working knowledge of carrier telecommunications technologies (e.g. PRI, BRI, ISDN, SIP and VoIP, etc.).
• Demonstrated experience in Crash phone regulations, system implementation and recurring maintenance.
• Knowledge of Cisco VoIP telecommunication systems.
• Minimum of 3 years' experience with Networking and CUCM (Cisco Unified Communications Manager), formally known as Cisco Call Manager.
• Proficient with Word, PowerPoint and other MS applications.
• Familiar with Configuration Management concepts.
• Experience with structured cabling standards
• Ability to lift 50 lbs. for rack mounting equipment
• Self-starter
• Valid driver's license (travel to local buildings on campus or within the city to address issues)

Statements

Equal Employment Opportunity (EEO) Statement

Ryan Consulting Group, Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and termination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Ryan Consulting Group, Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process, please contact humanresources@consultrcg.com.

Drug-Free Workplace Statement

Ryan Consulting Group, Inc. is committed to maintaining a drug-free workplace, in compliance with the Drug-Free Workplace Act of 1988, which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety, health, and productivity of our workforce, and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.

Pay Transparency Statement

Ryan Consulting Group, Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable.

We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.

Salary Description

$67,600