Call Order Response Manager

Why AIS?

When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements.
• Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
• Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued.
• Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

What you will be doing?

This position is contingent upon contract award. We are currently pursuing a proposal and are seeking qualified candidates to include in our submission and identify candidates for future hiring needs on the program once awarded.
At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Principal Technical Writer.

• Core Knowledge & Skills: Expert in global documentation standards, advanced tools, and emerging technologies.
• Work & Complexity: Directs enterprise-wide documentation strategies; manages multiple large-scale initiatives; drives innovation in content delivery and automation.
• Quality & Independence: Establishes organizational benchmarks for clarity, usability, and compliance; ensures consistency across global teams.
• Teamwork & Communication: Leads cross-functional and global documentation teams; mentors senior leaders; fosters collaboration and knowledge sharing at scale.
• Consulting & Engagement: Provides strategic consulting to executives; shapes documentation policies; influences industry best practices through thought leadership.

As your initial project assignment, you will support the unique needs of our client as a Call Order Response Manager.
Position Overview

The Call Order Response Manager plays a critical role in ensuring quality responses are created for customer requests on a large government contract. The ideal candidate has the ability to understand enterprise systems from the end users point of view in order to ensure compelling and complete call order responses that match the mission. With experience in supporting contract operations by ensuring compliance, managing schedules, and driving effective communication across delivery teams, this position requires expertise in proposal writing and schedule management, along with strong organizational and analytical skills. Top Secret clearance with SCI eligibility is required.

Key Responsibilities

• Create and manage call order response schedules with multiple teammates to ensure compelling and compliant responses that are on time.
• Manage multiple call order responses in flight at the same time.
• Edit call order responses to ensure they are technically sound and free of errors.
• Develop and maintain best practices and templates focused on client call order responses.
• Engage clients early and often to elicit requirements and ensure rapid response once requests are formally made.
• Assist with strategic Organizational Change Management (OCM) initiatives to ensure that clients understand an enterprise ecosystem and the benefits of using such a system.
• Collaborate with CO Delivery Teams to ensure timely and accurate responses to requirements.
• Support proposal development and compliance activities.
• Monitor progress to ensure deadlines, standards, and cost targets are met.
• Recommend major changes impacting short-term project growth and success.

Required Qualifications

• Education: BA/BS degree in a related field.
• Experience: 10+ years of experience in technical writing, proposal development, and project management.
• Proposal response experience is required.
• Proven ability to create and manage the proposal process with multiple teammates.
• Proven ability to manage multiple proposals in-flight at the same time.
• Strong understanding of organizational change management (OCM) practices to assist in client engagement.
• Strong understanding of compliance, schedule management, and IT project coordination.
• Excellent communication and stakeholder engagement skills.
• Clearance: Active Top Secret Clearance is mandatory.

Preferred Skills

• Experience with BPA processes and Playbook development.
• Familiarity with DoD acquisition and compliance requirements.
• Ability to translate proposal activities into agile scrum backlog for transparent and rapid communication.
• Certifications: Agile Scrum certification preferred.

At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member. The targeted base salary range for this role is $0-$0 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process.
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.