Senior APO Clerk

The Senior APO Clerk provides senior-level clerical, operational, and customer service support to the Postmaster. This role is responsible for overseeing daily APO operations, ensuring compliance with postal, DOD, and OASIS regulations, and providing guidance and direction to APO clerical staff. The Senior APO Clerk acts as the primary point of escalation for operational issues and customer service matters and supports continuity of operations across all shifts

Applicants must be an USA citizen who have a Secret Australian Citizen who can obtain the appropriate level of security clearance.

Key Responsibilities:

The Senior APO Clerk is expected to carry out the following duties in accordance with established procedures, safety standards, and operational requirements

• Oversee sorting and distribution of personal, official and registered mail to ensure accuracy, security and timeliness.
• Supervise checking of outgoing mail for proper postage, addressing, and endorsements in accordance with postal regulations
• Coordinate and verify collection and processing of letter mail from drop boxes.
• Ensure bundling, routing, and labelling of mail is completed correctly and efficiently.
• Prepare, verify, and approve documentation for dispatch of mail, ensuring timely movement and regulatory compliance
• Manage redirection and forwarding of mail for departed personnel, ensuring accountability and traceability.
• Act as Senior APO Finance Clerk, including oversight of daily financial activities
• Oversee sale, replenishment, reconciliation, and secure storage of postage stock
• Apply and interpret postal, DOD, and international regulations to determine postal costs, restrictions, and eligibility for domestic and foreign mail.
• Provide supervisory coverage across APO operating hours through shift coordination and skip-shift arrangements
• Ensure compliance with OASIS policies, directives, reporting requirements, and audit readiness.
• Provide mentoring, on-the-job training, and performance guidance to APO Clerks
• Ensure compliance with OASIS policies, directives, reporting requirements, and audit readiness
• Provide mentoring, on-the-job training, and performance guidance to APO Clerks
• Manage inventory levels, cash flow, reconciliations and discrepancy resolution
• Monitor and drive high levels of customer satisfaction, resolving escalated customer issues
• Review, develop, and process customer requests in accordance with postal and regulatory procedures.
• Support internal and external audits and implement corrective actions as required
• Perform other duties as directed by the Postmaster or Logistics and Transportation Manager

Qualifications:

Minimum Essential:

• Advanced ability to operate Microsoft Office applications (Excel, Word, PowerPoint, Outlook etc.) with experience in reporting, data analysis, and reconciliation
• Proficient in APO RSS/POS financial systems, including handling cash, stamps, mail stock, and accountability procedures for daily postal operations
• Ability to work independently with minimal supervision and as part of a dedicated team
• Demonstrated leadership experience
• Demonstrated communication and interpersonal skills
• Sound administrative and record-keeping skills
• Valid driver's License
• Strong problem-solving skills and attention to detail in operational tasks

Desirable:

• Forklift License and materials handling experience
• First Aid and CPR certifications

Experience and Skills

• Minimum of 5 Years' experience in Postal Operations.
• Strong working knowledge of USPS, DOD, and International Postal Regulations.
• Ability to operate effectively in a customer-facing, front desk environment.
• Ability to support staff development through coaching and mentoring.
• Effectively organize and priorities of tasks in a high-volume environment.
• Ability to delegate tasks appropriately and monitor completion.
• Ability to manage operational risks and escalate issues as required

PHYSICAL REQUIREMENTS

• Ability to independently lift and handle items weighing up to 25 kilograms as part of regular duties.
• Physical stamina and endurance to perform tasks that involve prolonged standing, walking, bending, or repetitive motions.
• Capability to operate material handling equipment and safely maneuver heavy loads as needed.
• Tolerance to work in outdoor and remote environments under varying weather conditions.

SECURITY CLEARANCE REQUIREMENT:
It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a US Secret clearance (or Australian equivalent).

STATEMENT OF WORK REQUIREMENTS

• All personnel assigned must:
• Be at least 18 years of age.
• Be able to fluently read, write, and speak English.

PROCEDURE COMPLIANCE

Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job

EHS REQUIREMENT

All OASIS personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While OASIS is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the JDFPG Handbook, each person is responsible for:

• Completing work task in a safe manner
• Reporting any unsafe acts or conditions to their supervisor and/or OASIS PMO/EHS Manager
• Continuous adherence to the environmental, health and safety procedures outlined in the JDFPG Handbook during the performance of their work
• Red-Carding a Job - Employee right and responsibility to "STOP WORK" if a job is unsafe or possess a danger to the environment

QUALITY REQUIREMENT

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities