Virtual Desktop Infrastructure Engineer

Position Title: Virtual Desktop Infrastructure Engineer

Location: Liberty Township, PA

Clearance: ****This position requires an Active TS/SCI Clearance****

Position Summary

The Virtual Desktop Infrastructure Engineer (VDI) will provide technical expertise and operational support for VDI environment supporting RRMC operations. Responsible for maintaining, optimizing, and troubleshooting all VDI systems to ensure reliable, secure, and high-performance virtual desktop services for end users. VDI Engineer will support deployment, configuration, updates, and lifecycle management of VMware while ensuring compliance with cybersecurity requirements. Collaborates with system administrators, network teams, and cybersecurity personnel to implement best practices, resolve system issues, and enhance the overall virtual desktop experience for RRMC customers.

Essential Duties & Responsibilities:

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  Deploy VMware/VDI infrastructure including engineering, planning, testing, coordinating and scheduling.
  
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  Implement Virtual Desktop Infrastructure (VDI) in an environment with 500+ desktop and VPN users on 3 different networks.
  
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  Participate in and lead aspects of major network installations and upgrades.
  
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  Interface with vendors to ensure resolution during network outages or periods of reduced performance.
  
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  Develop and implement testing strategies and document results.
  
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  Respond to escalated requests for technical assistance
  
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  Provide advice and training to Tier 2 desktop support, Help Desk, and end-users.
  
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  Respond to Remedy incident and change request tickets to implement standard level changes and troubleshoots/ resolve incidents/problems.
  
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  Maintain current knowledge of relevant hardware and software applications as assigned.
  
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  Participate in special projects as required.
  
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  Develop/Document Techniques, Tactics & Procedures (TTPs) and Disaster Recovery plans.
  
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  Develop and maintain a VDI Knowledge database on SharePoint.
  
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  Interface with industry and other Government agencies to develop best practices in VDI implementations and deployments.
  

Education, Certification & Experience Requirements

Education Required:

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  A bachelor's degree in IT, Computer Science or Cybersecurity related field
  

Certification Required:

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  VMware Horizon 8.x Professional.
  
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  VMware Certified Professional - Desktop Management 2023.
  

Experience Required:

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  Minimum 5 years of VDI implementation and administration experience.
  
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  Expertise in designing, configuring, and supporting enterprise virtualization technologies for desktop and VPN.
  

Knowledge, Skills & Abilities:

Knowledge:

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  Knowledge on Virtual Desktop Infrastructure technologies such as VMware Horizon, VMware vSphere, and related virtualization components.
  
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  Windows desktop operating systems, user profile management, and application delivery in virtual environments.
  
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  Networking fundamentals include TCP/IP, DNS, DHCP, and load balancing as they relate to VDI operations.
  
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  Cybersecurity requirements, IA policies, and secure configuration practices for virtualized systems.
  

Skills:

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  Configuring, deploying, and troubleshooting VDI environments, including virtual desktops, application pools, and connection servers.
  
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  Monitoring system performance, analyzing logs, and identifying root causes of VDI-related issues.
  
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  Managing updates, patches, and lifecycle maintenance for VDI images and virtual machines.
  
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  Documenting system changes, configurations, and standard operating procedures.
  

Abilities:

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  Work collaboratively with system, network, and cybersecurity teams to support end-to-end VDI operations.
  
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  Provide timely technical support, resolve escalated user issues, and ensure consistent end-user experience.
  
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  Plan and implement enhancements, capacity upgrades, and optimization efforts within the VDI environment.
  
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  Communicate technical information clearly to both technical and non-technical stakeholders.
  

Working Conditions/Working Environment/Physical Demands:

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  This position is performed in a professional environment, remote/home office setting, or on-site government facility, as required by the contract.
  
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  Standard work schedule is Monday through Friday, during normally scheduled business hours, with occasional evening or weekend work required to meet critical deadlines.
  
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  Work involves extensive computer and secure network use, including periods of prolonged sitting, data entry, and screen time.
  
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  This role requires working independently with minimal supervision, while also collaborating virtually or in person with CCS teams, subcontractors, and government stakeholders.
  
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  Occasional travel may be required for customer meetings, training, or project-related activities.
  

Why Join Command Cyber Solutions:

We recognize that our success begins with our people. We are dedicated to fostering a professional, collaborative, and growth-oriented environment where employees are empowered to excel and advance their careers, CCS offers opportunities to contribute to high-impact federal initiatives, supported by robust professional development programs, competitive compensation, comprehensive benefits, and flexible work arrangements. We prioritize investing in our workforce, ensuring each team member has the resources, support, and career pathways to achieve long-term success while delivering meaningful results for our clients.

Culture:

At CCS, you'll be a part of a team that genuinely supports one another and where leadership is invested in the well-being and success of every employee. We foster a work culture where people are valued for who they are, not just what they do, and where your career goals are taken seriously. You'll be encouraged to grow through mentorship, hands-on experience, and access to continued learning opportunities that align with your aspirations. Whether you're looking to deepen your expertise, earn new certifications, or take on leadership roles, CCS provides the environment and support to help you get there. Leadership is approachable, collaboration is natural, and success is shared. At CCS, you're not just joining a company; you're joining a community committed to your growth and success.

Benefits:

We offer a comprehensive benefits package designed to support the health, financial security, and overall well-being of our employees and their families. Our offerings include medical and prescription drug plans, dental coverage, group life insurance, and options for supplemental life insurance to provide additional protection. We also provide short-term and long-term disability insurance, flexible spending accounts, and employee assistance programs to help employees manage personal and professional needs. Our package also includes identity theft protection and a competitive 401(k) retirement savings plan with company contributions, giving employees valuable resources to protect their future and achieve long-term financial goals.

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Command Cyber Solutions is an equal opportunity employer. Command Cyber Solutions does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.