Senior Learning Content Specialist (Training & Technical Assista

Description
Senior Learning Content Specialist (Training & Technical Assistance) - Justice Systems/Victim Services Portfolio

Job Description

The SENIOR LEARNING CONTENT SPECIALIST provides a range of training and technical assistance (TTA) support services in support of a large federal contract with focus areas in the criminal and legal systems. The tasks include curriculum development, writing, editing, Instructional Design, and problem-solving to enhance TTA delivery. This role involves developing training materials, preparing written documents, assisting with delivery of TTA as requested, and management of social media accounts. The specialist develops TTA products, collaborates on subject matter expert-developed materials, and ensures compliance with instructional design standards and adult learning principles-ultimately improving learning experiences for criminal and legal system practitioners.

Key Responsibilities

Instructional Design & Section 508 Remediation

• Develop trainings, written materials, and other instructional tools for diverse audiences within the criminal and legal system, spanning from senior leadership to the general public.
• Collaborate with subject matter experts to simplify technical, information-dense materials into accessible, scalable resources.
• Serve as official program reviewer for documents and training products, reviewing for clarity, compliance, instructional soundness, and trauma-informed content.
• Ensure all materials meet Section 508 accessibility standards, including use of plain language.

Writing & Editing

• Editing program documents for client approval and online publication following designated style guides.
• Editing consultant documents and presentation materials for distribution to the client, as online NTTAC resources, and workshop participants.
• Drafting internal, client-facing, and external communication materials, including reports, email distribution, marketing materials, and newsletters.
• Manage document workflows and track deliverables across multiple projects.
• Collaborate with other members of the communications team and provide backup support for media and technology-based projects as needed.

The successful candidate will manage multiple priorities and deadlines in a fast-paced environment, demonstrating expertise in adult learning theory and instructional design for both in-person and distance learning formats. This role requires experience within the criminal justice system, public safety, or victim services, and a thorough understanding of trauma-informed practices with the ability to integrate them into materials and messaging across various channels. The candidate will have experience working with government stakeholders at federal, state, local, and tribal levels, and must possess strong technical writing skills, including the ability to oversee multiple projects simultaneously while recommending effective learning strategies to clients and department leadership.

This position requires a Public Trust security clearance. Applicants will be subject to a government security investigation to obtain clearance prior to the start date.

Basic Qualifications

• Bachelor's degree.
• Minimum 5 years of proven experience as an Instructional Designer with learning products designed. Experience collaborating with others in the development of instructor-led training, online training, job aids, and performance support tools and knowledge of training program delivery.
• Minimum 5 years demonstrated, high-level technical writing and editing skills, and experience creating and managing multiple timelines and tasks in a fast-paced environment, and in collaboration with other teams to complete project deliverables.
• US citizenship required by federal government contract.
• This position requires a Public Trust security clearance. Applicants will be subject to a government security investigation to obtain clearance prior to the start date.

Preferred Qualifications

• Master's degree.
• Experience with Section 508 compliance and document remediation.
• Experience with artificial intelligence-supported video production software.

Professional Skills You Will Have

• Proficiency with MS Office
• Ability to perform effectively in a client-service oriented environment and familiarity with government structure and government agencies
• Ability to adapt content for diverse audiences.
• Strong verbal, written, and interpersonal communication skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• High attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks independently.
• Strong collaboration skills and ability to work with internal teams and external clients and subject matter experts.
• Demonstrated decisiveness, diplomacy, and sound judgment in resolving challenges.
• Ability to adapt quickly and integrate seamlessly into existing processes and team structures.

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Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :
$61,232.00 - $104,094.00

Nationwide Remote Office (US99)