Lifecycle Specialist (Remote/Hybrid)

Lifecycle Specialist

People & Culture

About Entelligence

Entelligence is a professional services organization that partners with leading technology companies to deliver complex projects and scalable solutions. Since 1997, Entelligence has supported clients by providing skilled talent, operational excellence, and reliable technology services. We are a values-driven organization and a Great Place to Work® Certified company.

Position Summary

The Lifecycle Specialist owns the execution of employee and consultant lifecycle processes from onboarding through offboarding. This role is responsible for delivering a high quality, end to end onboarding experience, ensuring lifecycle changes, documentation, work orders, and timecard processes are completed accurately and on time, and creating a seamless experience for team members and consultants.

Key Responsibilities

Lifecycle Execution

Own employee and consultant lifecycle changes including hires, promotions, transfers, role changes, and separations.

End to End Onboarding Ownership

• Own the full onboarding experience from prestart through ramp up, ensuring new hires and consultants feel supported, informed, and set up for success.
• Coordinate systems, documentation, communication, and cross functional handoffs to deliver a consistent and positive onboarding experience.

Offboarding Management

• Own offboarding processes end to end, including system updates, documentation, coordination with internal teams, and exit communications.

Change Communication

• Prepare and distribute lifecycle change communications to internal stakeholders.

Documentation and Systems

• Maintain accurate personnel records and ensure lifecycle updates are reflected in Paylocity and related systems.

Work Order Management

• Create, update, and track work orders related to lifecycle changes, project assignments, and role updates.
• Partner with internal teams to ensure work orders align with approved changes and timelines.

Timecard Support

• Own timecard setup, maintenance, and accuracy for consultants and applicable team members.
• Monitor submissions, follow up on missing or incorrect timecards, and escalate issues as needed.

Process Adherence

• Ensure lifecycle and onboarding processes are followed consistently, accurately, and in compliance with company standards.

Ad Hoc People Operations Support

• Support additional People Operations requests and projects as needed, helping ensure the team remains responsive and effective during periods of change.

What You'll Bring

• Strong attention to detail and ownership mindset
• Ability to manage multiple workflows across onboarding, lifecycle, and operations
• Clear written and verbal communication
• Comfort working with HRIS and timekeeping systems
• Ability to partner cross functionally with People Ops, Finance, IT, and delivery teams

What Success Looks Like

• Onboarding experiences are consistent, timely, and positive for all hires and consultants
• Lifecycle changes are processed accurately and without rework
• Work orders and timecards are complete and on time
• Offboarding is handled smoothly and professionally
• Employee and consultant records are clean, current, and audit ready

Required Qualifications

• Three or more years of hands-on IT support experience in an internal IT or managed services environment
• Strong experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, and endpoint devices
• Experience supporting Windows 10 and 11, macOS, IT ticketing systems, and employee onboarding and offboarding
• Working knowledge of OneLogin, Slack, SharePoint Online, and backup solutions

Preferred Qualifications

• Experience supporting professional services, consulting, or staffing organizations
• Familiarity with security best practices including MFA, least privilege, and endpoint compliance
• Experience supporting remote or distributed workforces and documentation-driven environments

Required Skills

• Strong written and verbal communication skills with a professional, customer-focused approach
• Ability to work independently, prioritize competing requests, and remain calm under pressure
• High attention to detail, strong security awareness, and sound judgment in support scenarios

Why Entelligence

• Stable, values-driven organization with long-term growth
• Opportunity to support modern tools in a distributed workforce
• Collaborative environment with clear expectations and accountability

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