NOC Systems Administrator

Company Description

We're a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. We help our government and enterprise customers solve a big problem they sometimes don't even know they have. To become leaders in this space, we've relied heavily on curiosity, creativity, and flexibility. We iterate until we get things right and innovate to get there faster.

But enough about us. What's in it for you?

We work hard and do fun things.

Apart from a constantly growing list of fascinating challenges to solve, Ridgeline offers a solid work-life balance, flexible remote work options, and a culture that values teamwork over competition. At Ridgeline, you will work with the most talented software developers, systems engineers, and subject matter experts to change how big enterprises and the U.S. Government manage their digital signatures.

Job Description

We are looking for a NOC Systems Administrator who thrives in a culture of autonomy and high-impact problem solving. You won't just be \"watching screens\" you will be the first line of defense for our infrastructure, supporting our 24/7 Network Operations Center (NOC)

If you are looking for a team with a growth mindset that resources you with the technology and training you need to succeed, this is your home. You will join a team that values fun banter, intellectual stimulation, and the freedom to do your job well.

What you will do:

• Take ownership of the infrastructure monitoring systems; ensure 100% visibility on system health and accurately categorize alerts to reduce noise and focus on critical events.
• Demonstrate the ability to independently triage and mitigate system issues, escalating only the most complex events according to operational policies.
• Execute routine patching cycles for servers and infrastructure, ensuring compliance with organizational security standards and minimizing downtime.
• Diagnose and repair faulty hardware within defined SLAs and maintain strict configuration management standards across Linux and Microsoft environments.
• Provide high-touch support ensuring customer needs are met with professionalism and technical accuracy.
• Design, document, and continuously improve Standard Operating Procedures (SOPs) to support operational excellence.

What you will accomplish within the fist six months on the job:

• Complete NOC Watch Stander training: Finish the roughly 2-month training program, including the comprehensive checklist of daily operational activities.
• Master the toolkit: Become fully proficient in NOC tools, monitoring systems, and escalation policies (Zabbix, Splunk, Element Messenger, etc.).
• Build the knowledge base: Create, update, or improve SOPs, runbooks, or knowledge base articles within Confluence.

Qualifications

Must Haves:

• Must possess an Active Secret Security Clearance.
• Proven experience in a \"help desk,\" NOC, or IT operations environment.
• Strong critical thinking skills with the ability to communicate technical issues clearly to non-technical stakeholders.
• Fundamental exposure to Linux operating systems, specifically Ubuntu or CentOS.
• Availability: Ability to work On-Site with a varied shift schedule (days/evenings) and travel up to 25% of the time. Your schedule will be 4/10-hour days per week.

Nice to Haves:

• Hands-on experience with RHEL, CentOS, or Ubuntu.
• Experience managing Microsoft Server environments.
• Familiarity with VMware, Proxmox, or KVM.
• Knowledge of switching, routing, firewalls, and VPNs.
• Familiarity with Android MDM and working in secure/classified environments.
• Familiarity with Ansible, GitLab, and AWX.

Additional Information

Why You'll Love Working Here:

• Innovative Environment: Work in a setting where your ideas and expertise are valued.
• Collaborative Culture: Be part of a team that supports each other and works toward shared goals.
• Career Growth: Opportunities for professional development and career advancement.

Here are some Perks of being a Ridgeliner!

• Flexible PTO + holidays
• Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
• Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
• Employer Contribution to Health Savings Account (HSA)
• Learning & Development opportunities
• Professional coaching services
• Get the technology you want to do your job
• We have free daily snacks & drinks

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office
• Constantly work with computers and other information technology equipment
• The ability to communicate information and ideas in a classroom style format, may stand at a podium for long periods of time

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.

If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at contact_us@ridgelineintl.com