Posted today
Secret
Mid Level Career (5+ yrs experience)
$105,000 - $115,000
No Traveling
IT - Networking
Andrews AFB, MD (On-Site/Office)
Position Overview
We are seeking a detail-oriented Network Operations Monitoring Specialist to support continuous monitoring and incident response for a large, mission-critical enterprise environment. This role is responsible for real-time surveillance of network and server infrastructure, rapid assessment of system events, and accurate escalation to appropriate resolution teams.
The ideal candidate has hands-on experience using System Center Operations Manager (SCOM) and SolarWinds in a production operations environment and is comfortable working in a fast-paced, 24/7 setting where accuracy and communication are essential.
Key Responsibilities
Provide continuous monitoring of enterprise network and server infrastructure using SCOM and SolarWinds
Analyze alerts, alarms, and system events to determine operational impact and urgency
Perform initial triage and escalate incidents to appropriate internal or enterprise-level support teams
Create, document, and route incident tickets using standard IT service management tools
Ensure accurate tracking of events, actions taken, and communications throughout the incident lifecycle
Collaborate with engineering and operations teams to support timely issue resolution
Follow established monitoring procedures while identifying opportunities for process improvement
Maintain awareness of evolving monitoring technologies, tools, and best practices
Required Qualifications
5+ years of experience working in a Network Operations Center (NOC), Operations Watch, or similar 24x7 environment
Hands-on, production-level experience with both System Center Operations Manager (SCOM) and SolarWinds is required
Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, routing, and subnetting)
Working knowledge of server platforms and operating systems (Windows and Linux)
Experience with IT service management and ticketing platforms (e.g., Remedy, ServiceNow, or similar)
Excellent analytical and troubleshooting skills with strong attention to detail
Strong written and verbal communication skills, including the ability to convey technical information clearly
Preferred Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Prior experience supporting large-scale, secure, or regulated enterprise environments
Familiarity with incident management, escalation procedures, and operational reporting
Ability to work rotating shifts in a 24x7 operations environment
We are seeking a detail-oriented Network Operations Monitoring Specialist to support continuous monitoring and incident response for a large, mission-critical enterprise environment. This role is responsible for real-time surveillance of network and server infrastructure, rapid assessment of system events, and accurate escalation to appropriate resolution teams.
The ideal candidate has hands-on experience using System Center Operations Manager (SCOM) and SolarWinds in a production operations environment and is comfortable working in a fast-paced, 24/7 setting where accuracy and communication are essential.
Key Responsibilities
Provide continuous monitoring of enterprise network and server infrastructure using SCOM and SolarWinds
Analyze alerts, alarms, and system events to determine operational impact and urgency
Perform initial triage and escalate incidents to appropriate internal or enterprise-level support teams
Create, document, and route incident tickets using standard IT service management tools
Ensure accurate tracking of events, actions taken, and communications throughout the incident lifecycle
Collaborate with engineering and operations teams to support timely issue resolution
Follow established monitoring procedures while identifying opportunities for process improvement
Maintain awareness of evolving monitoring technologies, tools, and best practices
Required Qualifications
5+ years of experience working in a Network Operations Center (NOC), Operations Watch, or similar 24x7 environment
Hands-on, production-level experience with both System Center Operations Manager (SCOM) and SolarWinds is required
Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, routing, and subnetting)
Working knowledge of server platforms and operating systems (Windows and Linux)
Experience with IT service management and ticketing platforms (e.g., Remedy, ServiceNow, or similar)
Excellent analytical and troubleshooting skills with strong attention to detail
Strong written and verbal communication skills, including the ability to convey technical information clearly
Preferred Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Prior experience supporting large-scale, secure, or regulated enterprise environments
Familiarity with incident management, escalation procedures, and operational reporting
Ability to work rotating shifts in a 24x7 operations environment
group id: 10112373
