IT CYBERSECURITY SPECIALIST (PLCYPLN)

Duties
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• Maintains and improves Change and Configuration management processes, ensuring an accurate Configuration Management Database to support informed business decisions and effective IT service delivery.
• Offers ITIL expertise to advise team leads and section chiefs on process improvement, strategic planning, and policy development, optimizing resource utilization.
• Executes the adoption and integration of the DISA Enterprise Service Management Framework and local ITSM change/configuration processes, driving continuous improvement through evaluation, monitoring, and standardized documentation.
• Coordinates with internal and external entities to manage service disruptions, changes, and risks, while analyzing performance, presenting findings to leadership, and establishing baselines for continuous improvement of IT service delivery.
• Contributes to shaping and implementing a comprehensive ITSM approach aligned with mission and business priorities, leveraging industry best practices and collaborating with stakeholders to deliver effective IT solutions.

Requirements
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Conditions of employment

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
Problem Solving - identifying alternatives to address complex information related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

AND

Qualifying Experience:
To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

Applying change management principles to ensure data integrity, procedural compliance, and adherence to IT Infrastructure Library (ITIL) standards, while also providing user guidance and training on related processes and tools; Analyzing existing workflows to identify problems, recommend solutions, and implement process improvements to increase efficiency; or Developing and tracking key metrics to measure process effectiveness, including data collection, trend analysis, and reporting

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experienceat the GG-12 grade level

Additional information

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
• This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
• Accepting this position, you may be required to serve a three year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• Telework availability will be based upon the mission requirements and supervisory determination
• Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• We may use this announcement to fill additional vacancies within 90 days of the closing date.
• Moving costs MAY be paid.
• The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here .
• Recruitment, relocation, or retention incentives MAY be authorized.
• This position is covered under DoD Manual 8140 which will be subject to future Cyber Workforce requirements as defined by the Manual.
• Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.
• Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
• For more information on the Cyber Excepted Service Personnel System, click here .
• For more information on veterans' preference, click here .
• For more information regarding qualifications requirements, click here .
• If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances.
• All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.