Unified Communications Engineer

Who We Are:

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that will face government tomorrow.

Job Description:

Tria Federal is seeking an Advanced Unified Communications Engineer to design, implement, and maintain cutting-edge communication solutions that enhance collaboration across our organization. The ideal candidate will have extensive experience in unified communications technologies, a strong understanding of network infrastructure, and a passion for optimizing communication systems.

This position is required to:

• Architect and integrate unified communications platforms
• Collaborate with IT leadership on long-term unified communications strategy
• Ensure system performance and security
• Evaluate existing communications environments and recommend improvements
• Maintain documentation and ensure compliance with relevant standards and policies

Basic Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., Cisco, Avaya, Microsoft) preferred
• 10+ years of overall professional experience
• Five (5) years of experience in a technical leadership or supervisory role with Microsoft Teams audio and video technologies (Poly HP Mini PCs, Poly Studio E70 Cameras, Poly GC8 Touch Controllers, Fiber Optic USB Cables)
• Five (5) years of experience with Microsoft Teams Room Pro Management for room system administration, monitoring, and troubleshooting
• Five (5) years of experience testing and implementing LAN technologies, computer-based applications, and NetGear audio and video switches
• Five (5) years of networking administration experience in a large organization or corporation, including IPTV technologies (AvediaServer Software, AvediaStream C1210, IPTV Decoders)
• Five (5) years of experience working with Windows Server operating systems, TCP/IP (IPv4 and/or IPv6), and Digital Signage technologies (AvediaServer)
• Five (5) years of experience working with DNS and audio/video systems (QSC, Stewart audio, Bose speakers, Epson Projectors, Shure microphone-supported A/V hardware)
• Five (5) years of experience evaluating and identifying A/V deficiencies, recommending performance improvements, and managing audio and microphone systems
• Ten (10) years of experience administering, operating, maintaining, and securing large-scale videoconferencing, web streaming, Voice-over-IP (VoIP), IPTV, digital signage, and audio/video environments

Additional Qualifications:

• CCNP Collaboration certification
• Strong designing skillset with VoIP, SIP, and related protocols including Poly HP Mini PCs, Poly Studio E70 Cameras, Poly GC8 Touch Controllers, and Fiber Optic USB Cables
• Experience with AMX control systems for audio/video and room environment automation
• Experience with Apple iPad for A/V room control, device provisioning, and user interface operation in enterprise conference spaces
• Experience with cloud-based communication solutions including configuring Crestron and Shure A/V equipment, vBrick Video Encoder, and vBrick 9000 Presenters
• Familiarity with general network infrastructure equipment (routers, switches, firewalls, QoS) with a focus on AvediaStream C1210 capabilities and NetGear AV switches
• Proficiency administering IPTV technologies (AvediaServer Software, IPTV Decoders) and Digital Signage technologies (AvediaServer)
• Experience with supported hardware such as Epson Projectors
• Excellent problem-solving skills with the ability to work independently
• Strong communication skills with the ability to convey technical information to non-technical stakeholders
• Proficiency drafting standard operating procedures, creating user manuals, and formulating implementation strategies and processes
• Ability to adapt to new audio and video technologies

Responsibilities:

• Architect and deploy unified communications solutions (e.g., VoIP, video conferencing, instant messaging) that meet organizational needs
• Collaborate with cross-functional teams to ensure seamless integration of communication systems with existing infrastructure
• Work with IT leadership to develop a long-term strategy for unified communications that aligns with business goals
• Stay updated on emerging unified communications technologies and recommend innovative solutions
• Manage audio and video performance and maintain systems security via patches, technical refreshes, and upgrades
• Evaluate current audio and video networks, identify deficiencies, and recommend performance improvements
• Assume technical leadership or supervisory responsibilities as required
• Monitor system resource allocation and utilization and perform capacity planning
• Maintain expertise and advise management on current technologies
• Demonstrate excellent organizational and project planning skills as a visionary and self-starter
• Recommend equipment, parts, maintenance, licensing, and software required in support of the System Improvement Plan
• Monitor, troubleshoot, and resolve unified communications system issues to ensure high availability and performance
• Create and maintain comprehensive documentation for system architecture, configurations, and processes
• Ensure compliance with industry standards and company policies related to communication technologies

ABILITY TO OBTAIN A DOL PUBLIC TRUST CLEARANCE (Must be a U.S. Citizen or Green Card Holder residing in the United States for more than 3.5 years

Work Location: 100% ON-SITE SUPPORT in Suitland, MD

Salary Range

$120,000 - $135,000 USD

Why Tria?
What defines the Tria brand is more than just our dedication to excellence in our craft; it's our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team's shared success.

As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow.

California Consumer Privacy Act (CCPA)

We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review https://www.oag.ca.gov/privacy/ccpa .

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