ServiceNow SecOps Business Process / Technical Consultant

Our Partner is supporting a U.S. Government Customer on a mission-critical cyber operations program. They are seeking a ServiceNow SecOps Business Process / Technical Consultant to design, develop, and implement ServiceNow Security Operations (SecOps) solutions that enhance the customer's ability to detect, respond, and remediate security threats.

This hybrid role combines ServiceNow SecOps development, integration engineering, and process consulting. The ideal candidate will work directly with security stakeholders, translate mission requirements into technical designs, and deliver scalable, secure, and automated SecOps capabilities within the ServiceNow platform.

Responsibilities

• Design, prototype, and implement ServiceNow SecOps applications, including:
  • Security Incident Response (SIR): enrichment, correlation rules, and automated playbooks
  • Vulnerability Response (VR): scanner integrations, remediation workflows, patch group automation
  • Configuration Compliance (CC): policy exception handling, remediation tasks, compliance dashboards
  • Threat Intelligence (TI): ingestion of IOCs, sightings search, enrichment workflows
• Support the customer's roadmap for Splunk integrations to enable alert ingestion, bi-directional incident synchronization, and SIEM dashboards
• Develop custom integrations with SIEM, scanner, and intel tools (e.g., Splunk, Tenable, VirusTotal, Hybrid Analysis) using IntegrationHub, REST/SOAP APIs, and MID Server
• Build and maintain orchestration playbooks, Flow Designer workflows, Business Rules, and Script Includes to automate enrichment and response actions
• Document and maintain policies, procedures, and technical designs aligned with Agile development practices and secure coding standards
• Lead workshops with SOC, IR, and VR teams to capture mission needs, define business requirements, and translate them into technical solutions
• Create and maintain Performance Analytics dashboards and KPIs to provide real-time visibility into security posture
• Support incident resolution, troubleshooting, and sustainment of the ServiceNow SecOps environment
• Provide mentorship and knowledge transfer to client staff on best practices and solution sustainment

Requirements

• U.S. Citizenship
• Must be able to obtain DHS program suitability and a TS/SCI Clearance
• Bachelor's degree in Cybersecurity, Computer Science, Software Engineering, Systems Engineering, or a related discipline, and at least 8 years of directly relevant work experience. In lieu of a degree: an additional 10 years of directly relevant work experience (for a total of 18+ years) may be substituted.
• 8+ years of software development, IT security, or IT systems engineering experience
• Minimum 4+ years of ServiceNow experience, with at least 2+ years focused on SecOps applications (SIR, VR, CC, or TI)
• Strong knowledge of ServiceNow administration, advanced configuration, and custom application development
• Experience integrating ServiceNow with SIEM, vulnerability scanners, and threat intelligence platforms
• Hands-on experience with Flow Designer, Orchestration, IntegrationHub, and MID Server
• Strong technical skills in web technologies (JavaScript, HTML, XML, Angular, CSS) and integration technologies (REST, SOAP, LDAP, SSO)
• Familiarity with federal cybersecurity frameworks (NIST 800-53, FedRAMP, CISA KEV, MITRE ATT&CK)
• Strong communication, presentation, and documentation skills for technical and business stakeholders

Desired Skills

• Experience supporting DHS, DoD, or Intelligence Community customers
• Experience deploying future-state SecOps processes including incident triage, vulnerability management, compliance automation, and threat intel workflows
• Familiarity with Splunk use cases for security operations and event correlation
• Experience with collaboration tools (MS Teams, Outlook, SharePoint, Atlassian Jira/Confluence)
• Strong problem-solving, analytical, and consulting skills in complex security environments
• Information Systems Security Engineering Professional (ISSEP) or Information System Security Architect Professional (ISSAP) certification desired
• Certifications:
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist - SecOps (SIR, VR, or CC)
  • ITIL v4 Foundation certification (or willingness to complete within one year)
  • DoD 8570.1-M Compliance at IAT Level I (e.g., Certified Information Systems Security Professional (CISSP)) certification highly desired

About Us
For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ