Posted today
Top Secret
Unspecified
Unspecified
IT - Hardware
Albuquerque, NM (On-Site/Office)
Serco is seeking a Cyber Systems Administrator to support the 705th CTS Distributed Mission Operations Center Infrastructure Development and Engineering (DMOC-IDE) team at Kirtland Air Force Base in Albuquerque, New Mexico.
The Cyber System Administrator will operate and maintain systems within the DMOC Battlespace, enabling the customer to develop and integrate technologies to deliver a Live-Virtual-Constructive combat environment for Air Force, Joint and Coalition warfighter training. He/She will maintain the smooth operation of multi-user computer systems, coordinate with network administrators, interact with various users, evaluate vendor products, make recommendations to purchase hardware/software, coordinate the installation of hardware/software and provide backup recovery. Ancillary duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space.
In this role, you will be responsible for:
To be successful in this role, you will have:
Additional desired experience and skills:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
The Cyber System Administrator will operate and maintain systems within the DMOC Battlespace, enabling the customer to develop and integrate technologies to deliver a Live-Virtual-Constructive combat environment for Air Force, Joint and Coalition warfighter training. He/She will maintain the smooth operation of multi-user computer systems, coordinate with network administrators, interact with various users, evaluate vendor products, make recommendations to purchase hardware/software, coordinate the installation of hardware/software and provide backup recovery. Ancillary duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space.
In this role, you will be responsible for:
- Monitoring, controlling and isolating problems in a data communications network
- Activating and deactivating local computer systems according to scheduled events
- Providing first and/or second-level problem determination and provide needed support
- Configure and support video teleconferencing between network participants
- Installing, configuring, and maintaining computer hardware systems, peripherals, and VTC equipment.
- Monitoring system performance and proactively resolving hardware and connectivity issues.
- Recording problems, developing trouble tickets, support System Problem Report analysis, and support LAN/WAN system tests
- Adhering to strict Information Systems security guidelines in all cases.
- Documenting system configurations, troubleshooting steps, and maintenance logs.
- Analyzing internal and external customer requirements to determine appropriate hardware and software requirements for solutions to problems; often leveraging automated tools/systems.
- Communicating effectively, at all levels of the organization, with internal and external customers, in written and verbal format.
- Creating and maintaining user and computer accounts and modifying file permissions and security access lists in a Microsoft Active Directory environment.
- Developing and documenting technical processes and Standard Operating Procedures (SOPs) as needed.
- Maintaining smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, customer, and IT management.
- Making recommendations on the purchase of hardware, software, and system components.
- Performing as a Systems Administrator for a hybrid classified environment (i.e., Windows and Linux).
- Working closely with DMOC Cybersecurity team to ensure proper patch management and hardening of DMOC Battlespace systems.
- Providing relevant feedback to Cybersecurity team of timeline issues or impediments
- Participating in monthly Plan of Action and Milestone reviews (POA&M)
- Configuring and/or Managing backup and recovery services, managing file systems and disk space, and Managing virus protection on a routine basis.
- Recommending and/or Implementing system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
- Testing new releases of products to ensure compatibility and minimize user impact.
- Evaluating and installing patches and resolving software related problems.
- Performing system backups and recovery.
- Maintaining data files and monitors system configuration to ensure data integrity
- Lifting and moving hardware and equipment up to 50 lbs.
To be successful in this role, you will have:
- Bachelor's degree and 5 years of experience, or Master's degree and three years of experience; a High School diploma or equivalent with 7 years of experience may be considered in lieu of a completed degree.
- Must hold DoD 8570/8140 Certification for IAT Level II or higher (Security+ CE, CISSP, CASP, or similar certification)
- Experience managing Windows Server OS and domain architecture.
- Proven ability to work under minimal direction and independently determine and develop approach to solutions.
- Active DoD TS Security Clearance, with SCI eligibility
- US Citizenship is required for this position
- Ability to work shift work
Additional desired experience and skills:
- Prior administration of virtualization environments using technologies such as ESXi, storage provisioning and networking of virtual systems
- Experience configuring, administering and maintaining computer systems (Such as: Windows 10, Server 2012R2, Server 2016, Active Directory, RedHat Enterprise Linux)
- Experience writing standard operating procedure documentation and developing system cold-start documentation
- Experience maintaining and operating virtual environments for servers and workstations
- Experience configuring, administering, and maintaining patch deployment and management systems and providing patch management status reporting to management
- Experience configuring, monitoring, maintaining, and administering computer backup and recovery solutions and providing recovery status reporting to management
- Experience writing scripts (e.g. Batch, Bash, PowerShell, Python) to automate routine tasks
- Experience with Windows OS, DIS/HLA Protocol
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
group id: 10118317
