Asset Management Specialist

Overview

GovCIO is currently hiring for a Senior Asset Management Specialist (ServiceNow) to support our US Coast Guard program. This position will be located within United States and will and will be a fully remote position .

Responsibilities

The Senior Asset Management Specialist is responsible for leading day-to-day execution and continuous improvement of enterprise IT Asset Management (ITAM) processes within ServiceNow. This role serves as a senior functional SME, ensuring accurate lifecycle management of hardware and software assets, strong data integrity, and alignment with financial, security, and operational stakeholders. The position focuses on process ownership, governance, reporting, and operational execution-not platform development or architecture - within an enterprise IT organization supporting large, distributed user populations. Key responsibilities include:

• IT Asset Lifecycle Management

• Own and execute end-to-end asset lifecycle processes, including request, procurement, receipt, deployment, maintenance, refresh, and disposal.

• Ensure asset records remain accurate , complete, and auditable throughout their lifecycle.

• Manage relationships between assets, users, locations, contracts, and configuration items.

• ServiceNow ITAM Operations

• Maintain asset data quality standards, reconciliation rules, and exception handling processes.

• Collaborate with ServiceNow administrators on enhancements, workflows, and reporting requirements.

• Discovery & Reconciliation

• Perform reconciliation between discovery sources, procurement records, and ServiceNow.

• Identify and resolve gaps such as orphaned, duplicate, or unentitled assets.

• Governance, Compliance & Audit

• Establish and enforce ITAM governance standards, SOPs, and control points.

• Support internal and external audits by providing accurate asset data and documentation.

• Ensure compliance with organizational, contractual, and regulatory requirements.

• Reporting & Analytics

• Develop and maintain dashboards and reports for asset inventory, lifecycle status, and compliance.

• Provide metrics on asset utilization , refresh cycles, risk, and cost optimization opportunities.
• Translate asset data into actionable insights for leadership and stakeholders.

Qualifications

Bachelor's degree in computer science , information technology, or a related field with 8+ years (or commensurate experience).

Required Skills and Experience

• CurrentClearance Required: Active Secret clearance

• 7+ years of experience in IT Asset Management, IT Operations, or IT Service Management

• 3+ years of hands-on experience working within ServiceNow ITAM (HAM and/or SAM)

• Strong understanding of asset lifecycle processes, governance, and data management

• Experience supporting enterprise or federal IT environments

• Advanced reporting and analytical skills using ServiceNow and/or external tools

• Excellent written and verbal communication skills

• Ability to follow defined processes and documentation

Preferred Skills and Experience

• Experience working with the United States Coast Guard and/or past DOD experience.

• Knowledge of ITIL-aligned asset and service management practices

• Familiarity with federal property accountability or regulated environments

• ServiceNow ITAM or ITIL certification(s)

• Experience supporting large-scale PC refresh or distributed workforce programs

• Experience supporting enterprise or regulated environments

• Experience working directly with government leadership or senior military officials

#JP #USCG

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $75,000.00 - USD $96,000.00 /Yr.