Customer Sucess Engineer II

NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies.

The Opportunity
The Customer Success Engineer II is a technical expert for the COMPASS platform, directly engaging with enterprise clients to drive adoption and resolve complex challenges. This role combines deep product knowledge with hands-on customer interaction to ensure clients maximize their investment in COMPASS.

Key Responsibilities (*Essential Functions)

• Conduct on-site visits and virtual technical deep-dives to architect solutions and troubleshoot advanced COMPASS platform issues.
• Design and deliver remote training sessions for customers, covering administrator functions and end-user workflows specific to COMPASS.
• Serve as the primary technical advisor, translating client business needs into effective COMPASS configurations and use cases.
• Proactively manage the technical health of assigned accounts to ensure platform success and high customer satisfaction.
• Act as the voice of the customer to internal Product and Engineering teams, providing critical feedback on the COMPASS roadmap.
• Develop technical documentation and best practices for the COMPASS platform based on real-world customer engagements.
• Lead/assist with strategic business reviews with customer stakeholders to demonstrate value and alignment with business objectives.